topic Re: Forgot password in Get Support

Forgot password

timwong919 — Tue, 04 Jan 2022 23:28:08 GMT

I had tried many times of the password recovery procedure, but still can't receive the email for the password recovery

Re: Forgot password

NDesai — Tue, 17 Jul 2018 20:23:24 GMT

@timwong919 That function is currently broken. You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Forgot password

scott77 — Wed, 05 Sep 2018 01:11:19 GMT

how can I send private message to the Moderator_Team for forgot password recovery?

Re: Forgot password

Anonymous — Wed, 05 Sep 2018 01:12:23 GMT

@scott77...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.