topic Having trouble porting number from Virign Mobile in Get Support

Having trouble porting number from Virign Mobile

nesci — Tue, 04 Jan 2022 23:27:44 GMT

Hi. I bought and activated a PM sim card about a week ago, and want to port my Virgin Mobile number over. When I typed it into the "Check to see if your phone number is eligible" box, it said:

"We were unable to transfer the phone number you entered. Try one of the following options:
- Make sure you entered your number correctly.
- Select a new number.
- Contact the Public Mobile Community for further assistance."

The number was right. Is it possible I just can't port it over? Any help with porting it over is appreciated. Thanks in advance.

Re: Having trouble porting number from Virign Mobile

NDesai — Mon, 16 Jul 2018 23:15:16 GMT

@nesci You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Having trouble porting number from Virign Mobile

will13am — Mon, 16 Jul 2018 23:36:47 GMT

@nesci, is your Virgin Mobile account active? If the account is in a suspended state then porting is not possible.

Re: Having trouble porting number from Virign Mobile

nesci — Mon, 16 Jul 2018 23:48:02 GMT

Thanks for the help! I messaged the mods.

Re: Having trouble porting number from Virign Mobile

nesci — Mon, 16 Jul 2018 23:49:22 GMT

My virgin account is active.

Re: Having trouble porting number from Virign Mobile

Wonder_why — Tue, 17 Jul 2018 00:12:21 GMT

@nesci follow the links below, is a breeze

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11