topic Re: data does not work in Get Support

data does not work

paulsaunders — Tue, 04 Jan 2022 23:27:22 GMT

i just activated the service at a koodo location. my data service does not work and i am registered with a 5gb data plan at 62 dollars. i have updated my apn setting to sp.mb.com and my data is still not working with public mobile. please email a friend with a response ===========@gmail.com. the email i have here is not the one i have access to so please use the email i have given you in this message for a response. extremely disappointed with the service. you can't deliver on whats being advertised

Re: data does not work

Anonymous — Sun, 15 Jul 2018 20:02:50 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: data does not work

mimmo — Sun, 15 Jul 2018 20:39:43 GMT

@paulsaunders some basic trouble shooting:

what phone are you using ?

Have you tried a network settings reset? Some phones ie LG actually require a factory reset

Did you create a new Apn with all the setting stated?

Re: data does not work

mimmo — Sun, 15 Jul 2018 21:18:11 GMT

@paulsaunders wrote:
hi
i just activated the service at a koodo location.

@paulsaunders when you say koodo location areayou mraning a kiosk or store? Or a Walmart London drugs etc... Did you buy your sim there as well? I am asking because I did not know koodo was activating PM sims.

Re: data does not work

Luddite — Sun, 15 Jul 2018 22:23:58 GMT

@paulsaunders Sounds like an iPhone? What message, if any, appears on the phone when rebooting with the SIM installed?

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