topic Re: Where is my SIM Card?? in Get Support

Where is my SIM Card??

victoriadewar — Tue, 04 Jan 2022 23:27:22 GMT

I ordered my SIM card last Thursday (7 days ago). I recieved my receipt and 5 minutes later I recieved an email saying my SIM card has been shipped. It has now been 7 days and I have yet to recieve my SIM card. If I do not receive my SIM card in time, will Public Mobile honour the promo plan for $40/month?

I was really looking forward to joining Publib Mobile but this is very discouraging.

Re: Where is my SIM Card??

jeferson — Thu, 17 Nov 2016 15:17:27 GMT

Keep in mind that Friday was a holiday. I bet it arrives today.

Re: Where is my SIM Card??

CaNuCk07 — Thu, 17 Nov 2016 15:18:05 GMT

@victoriadewar unfortunately its probably lost in the mail somewhere! THere are some new posts idscussing the promotion and what will and wont be honored. Unfortunately if you dont have your sim activated it wont be honoured.

http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and-downs/m-p/95883

With that said, are you near Toronto, Montreal or Vancouver? On friday and saturday you will be able to physically pick up a sim card. So that is an option for you if you are close enough.

http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/97864

Re: Where is my SIM Card??

torontoireland — Thu, 17 Nov 2016 16:04:29 GMT

I'm not sure if it is even a good idea to sign up right now. A lot of people have been left without phone service because of issues.

Re: Where is my SIM Card??

jgorman — Thu, 17 Nov 2016 16:10:48 GMT

I wouldn say a lot without service.
We are only seeing the people with issues that are posting here. I believe there are 100's coming over to PM each day without incident.

Re: Where is my SIM Card??

CaNuCk07 — Thu, 17 Nov 2016 16:17:05 GMT

@torontoireland Agreed with @jgorman for every problem there are probably hundreds that have gon through without issue. Probelm is in here all we see if the problems for the most part.

But once you're in service is great, and when the promotion is over, im cusre hte cusomter service will be back to normal as well.