topic Re: Koodo self service app out of nowhere in The Lounge

Koodo self service app out of nowhere

jcflo — Mon, 31 Aug 2020 13:16:47 GMT

A koodo app appeard on my phone and it cannot be deleted. I was wondering if it was put by public mobile or not. I know that Telus owns both brand so maybe they put that there.

Re: Koodo self service app out of nowhere

gblackma — Mon, 31 Aug 2020 13:25:08 GMT

@jcflo I don't think PM would put a n app on your phone. Have you tried putting your phone into Aeroplane mode and deleting the Koodo APP? Was your phone bought through Koodo? If it was, the app may have always been there, just disabled and some setting changed that caused it to reappear. If this is the case, disable it again. Stay safe.

Re: Koodo self service app out of nowhere

Anonymous — Mon, 31 Aug 2020 13:25:15 GMT

@jcflo wrote:
A koodo app appeard on my phone and it cannot be deleted. I was wondering if it was put by public mobile or not. I know that Telus owns both brand so maybe they put that there.

Interesting. Did the phone originally come from Telus or Koodo? Did you change anything deep in the system?

Crappy that they would just shove the app onto the phone.

Re: Koodo self service app out of nowhere

Triguy — Mon, 31 Aug 2020 13:38:34 GMT

Koodo is a subsidiary of Telus but not affiliated with PM. Strange that the app got installed on your phone. Did you previously use Koodo ? Do you have antivirus software installed ? YoutYou could try contacting a moderator by submitting a ticket. Click on the question mark on the bottom right corner.

Re: Koodo self service app out of nowhere

jcflo — Mon, 31 Aug 2020 14:23:38 GMT

Not sure what happen but the app is gone. I tried deleting it and it was only back to it's factory resetstage. I change the phone default memory to sd card and the app was gone after a reset. I change it back to internal memory and the app is still gone.

I really not sure what all of this was about.

Re: Koodo self service app out of nowhere

Korth — Mon, 31 Aug 2020 14:54:19 GMT

The Koodo app might've been preinstall bloatware if the phone was purchased from Koodo.

It might have been a remnant once installed on the phone (or SD card) which reactivated itself on a scheduled day to check for updates or something.

But it might have been some kind of malware (pretending to be a legit app), especially if you have no clue where it came from or why it was suddenly active. I'd recommend running malware scan on the device, or at least monitoring what it's doing with a task manager or task killer app.

Koodo officially discontinued their app long ago.

Re: Koodo self service app out of nowhere

Joelkim — Mon, 31 Aug 2020 15:53:12 GMT

This is why I buy only iphones. I don't want to see any preinstalled apps from koodo