topic Re: Need my password pin in The Lounge

Need my password pin

Sacdiyo123 — Sat, 25 Jul 2020 19:24:46 GMT

Hey there I just need my pin password I was trying to move to chatr with my old phone number they said I have to have my pin password and I don’t my pin password

plz call me back this is my phone number ***********

Edited by ShawnC to remove number

Re: Need my password pin

ShawnC13 — Sat, 25 Jul 2020 19:26:03 GMT

@Sacdiyo123 wrote:
Hey there I just need my pin password I was trying to move to chatr with my old phone number they said I have to have my pin password and I don’t my pin password

plz call me back this is my phone number ***********

Edited by ShawnC to remove number

@Sacdiyo123, Not sure why you need your PIN but that is the one you set up when you activated your account with Public Mobile. If you don't remember it you will need to contact the moderators. To do that click on the "?" in the bottom right hand corner to create a trouble ticket through SIMon the chatbot

Re: Need my password pin

shep22 — Sat, 25 Jul 2020 19:27:04 GMT

@Sacdiyo123 contact the moderators ask Simon the robot here to speak to a human to generate a ticket mention account issues check envelope top right for a response they usually reply between 2-48 hours

Re: Need my password pin

Dunkman — Sat, 25 Jul 2020 19:29:10 GMT

@Sacdiyo123

You choose the PIN when you signed up to your PM account. If you forgot, you can check the texts from Public mobile. PM will send you the introductory text with the PIN.

For a port to be completed, all you need is the following:

Account holder name

Phone number

PM Account number

You can skip the PIN information for porting....

Re: Need my password pin

gblackma — Sat, 25 Jul 2020 19:40:20 GMT

@Sacdiyo123 To port from PM you need

1. Number to port

2. Name on accounts.

3. One of imei number, account number or pin.

Sorry to see you go. Stat safe.

Re: Need my password pin

geopublic — Sat, 25 Jul 2020 21:43:02 GMT

@Sacdiyo123 Just use your Public Mobile account number instead. Access selfserve top right corner of the screen to get your account number.

Re: Need my password pin

Jb456 — Sat, 25 Jul 2020 21:07:48 GMT

If you have an Android phone and it's the original one you used to sign up with PM try opening your text messages app.

Click 3 dots on top right (some phones 3 dots are middle or bottom)

Select settings.

Click advanced settings.

Click sim card messages.

Your pin might be there.

Re: Need my password pin

computergeek541 — Sun, 26 Jul 2020 02:55:29 GMT

@Sacdiyo123

That"s really bad that Chatr told you that you need the Public Mobile accont PIN. As other have inforned you, the PIN is not needed, but it gets worse than that. You should not be using PIN even if you do have it. Doing so will increase the chance of porting failure.