topic Re: Internet failure in The Lounge

Internet failure

laidzjuly211989 — Tue, 10 Mar 2020 15:25:40 GMT

Wifi connected but I cant access internet. Always showing sign in to network and 500 internal server error notification. Somebody can help me fix this problem.Thankyou in advance😇

Re: Internet failure

Dunkman — Tue, 10 Mar 2020 15:29:03 GMT

@laidzjuly211989

If Wifi problem, not a public mobile issue. Or do you mean data?

try rebooting your phone and internet router.

Re: Internet failure

Anonymous — Tue, 10 Mar 2020 15:29:06 GMT

@laidzjuly211989 wrote:
Wifi connected but I cant access internet. Always showing sign in to network and 500 internal server error notification. Somebody can help me fix this problem.Thankyou in advance😇

If your wifi isn't working then that's unrelated to your cell data service. But it sounds like you actually mean cell data service.

Is this a new thing? Has your cell data service worked here before now?

Re: Internet failure

gjong26 — Tue, 10 Mar 2020 15:31:22 GMT

What type of phone do you have? Are you new to PM? Are you connecting to your home WIFI? Can you verify your connection status to your WIFI on your phone?

Edit:

Can you try another webpage. Perhaps the webpage you are trying to reach isnt working or is no longer available.

Re: Internet failure

Triguy — Tue, 10 Mar 2020 15:33:52 GMT

Try power cycling your modem and router.

https://www.techwalla.com/articles/how-to-power-cycle-your-modem-and-router

Re: Internet failure

JoyLuck — Tue, 10 Mar 2020 15:39:53 GMT

Can you check another device like a laptop or tablet to ensure your internet is working. If it is asking you to sign in can you enter your wifi id and password again.

Re: Internet failure

gblackma — Tue, 10 Mar 2020 15:46:23 GMT

@laidzjuly211989 in order to access WiFi on your phone, select your WiFi connection and enter your WiFi password. And finally select/ enable WiFi on your phone.

@laidzjuly211989 wrote:
Wifi connected but I cant access internet. Always showing sign in to network and 500 internal server error notification. Somebody can help me fix this problem.Thankyou in advance😇

Re: Internet failure

laidzjuly211989 — Tue, 10 Mar 2020 15:58:58 GMT

Done rebooting 2x .. hard reset. Setting reset. Clear cache.clear data.

Re: Internet failure

laidzjuly211989 — Tue, 10 Mar 2020 16:00:56 GMT

If i used data all was good. If i tried to used wifi then thats the problem connected but no internet access.

Re: Internet failure

laidzjuly211989 — Tue, 10 Mar 2020 16:06:29 GMT

Im using samsung j7prime mobile phone. Yes newbie here. Right now im using cell data.

@gjong26 wrote:
What type of phone do you have? Are you new to PM? Are you connecting to your home WIFI? Can you verify your connection status to your WIFI on your phone?

Edit:
Can you try another webpage. Perhaps the webpage you are trying to reach isnt working or is no longer available.

Re: Internet failure

Anonymous — Tue, 10 Mar 2020 16:16:55 GMT

@laidzjuly211989

This isn't really the right place to be helping with this as it's not a Public Mobile service problem but we can do what we can.

Can you connect your phone to another wifi service like a coffee shop or something?