topic Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers in The Lounge

PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Shayne_Cai — Wed, 22 May 2024 18:56:55 GMT

PM's had opened New $19 Plan to old customers recently. it includes 1GB Data and unlimited air time. As a long-time customer of PM, it's refreshing to see the company taking significant steps to address the concerns of its loyal customer base. The introduction of the new $19 plan is a commendable move that indicates PM is listening to its customers and valuing their continued support.

The new $19 plan offers a more tangible and immediate benefit to loyal customers, addressing one of the primary criticisms of the previous "Point Reward" policy. By providing a straightforward, cost-effective option, PM demonstrates a clear commitment to making loyalty count in a meaningful way. This plan not only offers financial savings but also reinforces the value PM places on customer satisfaction and retention.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Alicat27 — Wed, 22 May 2024 17:47:04 GMT

Yes, it's a step in the right direction, but why not make all of the available plans available to everyone?! I'd really like to be able to access the $21 / 3gb plan that's a new-subscriber-only deal, and it's just not fair to offer the $29 plan with a lesser data option to longtime customers. It's just not kind treatment of a loyal subscriber base in my opinion.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Meow — Wed, 22 May 2024 17:48:40 GMT

Sorry I tend to disagree.

What are you going to do with 1GB of data unless you HAVE to check email whenever you want?
So basically one will pay $4 for 1GB of data. Comparing to other 'data' plans it is a quite steep price.

Ideal plan would be $15 for unlimited calls/sms which was briefly available and suddenly denied to current customers.

I am NOT going to pay $19 for unlimited calls with data I have no use for it.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Alicat27 — Wed, 22 May 2024 17:53:20 GMT

Yes, I think so too. If it's available to new subscribers it should also still be an option for current customers.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

MPR69 — Wed, 22 May 2024 22:49:44 GMT

I signed up for this too. I was just noticing my old $25 plan says "Unlimited International Text". The $19 plan doesn't say anything about texting. Did I miss it somewhere?

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

MPR69 — Wed, 22 May 2024 22:52:11 GMT

I did miss it. Never mind.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

smannen1 — Wed, 22 May 2024 23:17:21 GMT

I'm a legacy customer for more years than I can remember. I have the $25/month plan and had the max. discount which I liked. It was around $20/month with tax. I don't like the new loyalty change. I was about to switch to Fizz so it's nice to see this promotion.

A couple of questions...

Is this promotion a 90 day subscription or 30 days?

Is it better to change now or on renewal? My last payment was a few days ago.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Alicat27 — Wed, 22 May 2024 23:19:45 GMT

It's exactly like the old $25 plan -- 30 day plan, but with faster data. I changed on renewal since I've already paid for this month.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

smannen1 — Wed, 22 May 2024 23:28:10 GMT

Thank you.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

smannen1 — Wed, 22 May 2024 23:45:50 GMT

I complained to PM about how they give preference to new customers over long time existing customers. Maybe that had something to do with this promo. but I see what you mean. 3 GB/month is better for the same price. Fizz is still $19/month with 2 GB. Plus better perks. Maybe I will order the sim and port over. PM should at least match for us long time customers.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

funpig1 — Wed, 22 May 2024 23:59:28 GMT

@smannen1

The $19 plan is only available as a 30-day plan, not 90 days. It is usually better to change on renewal. If you change right right away, you will lose the remainder of your current month's plan.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Rionn — Thu, 23 May 2024 00:12:29 GMT

Me experience dictates any good deal will not last and they will shovel you into a new tier without telling you and one day you’ll notice that Your bill payment is higher..

Very frustrated.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

funpig1 — Thu, 23 May 2024 00:19:01 GMT

@smannen1 I agree with you. I have also submitted that PM should make all plans and promos available and the same for both new and existing customers. It would reduce the amount of complaints in the community and the backlog with customer service agents.

If the difference is only $1 or a couple of gigs per month, I would hold off on switching to another provider, especially if you are entitled to any referral points which will be lost if you close your PM account. Also remember that you get 5% back and 10 points if your anniversary date is coming up.

With competition from Freedom, mobile and Fizz (e.g. low price Canada-US plans and rollover data), I expect that Public Mobile will be adjusting their plans in order to attract and keep customers. Just need to check PM offerings from time to time and grab one that fits your needs. Good luck.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Rionn — Thu, 23 May 2024 00:18:44 GMT

That’s the issue. There is not a plan that fits my needs anymore.

I had 100 outgoing minutes and unlimited incoming, 250mb data plan.

then they changed it to 100incoming and outgoing with no warning

now this

with old rewards program I was paying 8$/month. I have no need for anything more. It was perfect.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

smannen1 — Thu, 23 May 2024 00:30:39 GMT

If I now change on renewal and another better promotion comes up in 2 weeks and I change at renewal again, will the change at renewal override the previous change?

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

funpig1 — Thu, 23 May 2024 03:29:47 GMT

@smannen1 Yes. You can change as many times as I want before you renewal. Each new change overrides the previous change until you finally reach the renewal date. Good luck.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

funpig1 — Thu, 23 May 2024 03:45:31 GMT

@Rionn My Dad's original PM plan was $10 for 50 minutes. A few years ago, PM canceled the $10 plan and forced him into a $13 for 50 minutes plan which he still has. 50 minutes was always enough for him. He still has about a thousand bonus minutes which he can use if he ever runs out of the 50 minutes during the month.

Under the old loyalty program, his $13 would have been discounted to $6 per month. With the points rewards, his average monthly net cost is now $11, $5 more.

Of course, we are aggravated by PMs change. But 6 years ago my dad was with Telus and paying about $30 a month.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

LizzieDee — Fri, 24 May 2024 17:02:58 GMT

I just read this , at the moment my plan is now $25 before tax and it seems this new $19 plan is the exact same as what I have now. Might as well switch over and save some money.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

Alicat27 — Fri, 24 May 2024 18:29:16 GMT

Yes, I figured the same thing.

Re: PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers

smannen1 — Sat, 25 May 2024 01:34:11 GMT

Thanks to everyone that answered my questions.

I got a text from offer PM... $29/month for 40GB. Good deal. But I don't use that much data.

Just give an offer that matches or beats the competition based on my current use.

For example... at Fizz you get more GB/month for the same price plus any unused data is rolled over to the next month.