topic Re: Hey Public Mobile! in The Lounge

Hey Public Mobile!

Lisa31 — Thu, 09 May 2024 00:34:47 GMT

Please don't "congratulate" me on "switching to Public Points" when I did NOT want to switch and then giving me a "welcome bonus of 5 Public Points" as compensation for the $5 MONTHLY rewards I previously enjoyed. 😠

Why not just be honest and say that "Public Mobile's previous reward program has become too good of a deal so we need to revamp it by cancelling the $2 monthly bonus for auto payments. You'll still get a $1 monthly bonus for each referred friend. Your accumulated monthly loyalty bonus will be replaced with an annual $10 bonus. We're adding a 5% cash back bonus based on the cost of your subscription. We're sorry about the resulting increase in your monthly rate but hope you'll still find our rates a good deal."

And rather than forcing us to log in to claim our rewards, just deduct them as you did before. It's what made me recommend you to so many people! Now, it's not such a good deal and way too inconvenient ... but that's what you're counting on I guess.

I don't want your congratulations -- I want your apology for letting me down and charging me more!

Re: Hey Public Mobile!

Chalupa_Batman — Thu, 09 May 2024 00:39:29 GMT

Well said @Lisa31

This is the reason why a ton of folks have file complaints with the CCTS.

Re: Hey Public Mobile!

dabr — Thu, 09 May 2024 00:52:53 GMT

@Lisa31 You'd be better off posting your frustration with the way PM has gone about introducing this forced switch to the inferior points system in the main discussion thread here: https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Hey Public Mobile!

Lisa31 — Thu, 09 May 2024 01:04:31 GMT

I've just filed my complaint with the CCTS. Thanks, @Chalupa_Batman for providing the links!

Re: Hey Public Mobile!

Lisa31 — Thu, 09 May 2024 01:19:38 GMT

Done! Thanks for the link.

Re: Hey Public Mobile!

sBriggs — Fri, 10 May 2024 09:37:28 GMT

I totally agree with you @Lisa31. I was quite surprised that there was no transfer of loyalty points with this allegedly wonderful points system. I really feel badly treated by PM and will join the others who have made a complaint. And it is the end of the road for me and PM I'm afraid.