topic Re: Public Mobile Tries to Lure Back Ex-Customers with Sad Offer in The Lounge

Public Mobile Tries to Lure Back Ex-Customers with Sad Offer

LTD2023 — Sat, 20 Apr 2024 17:28:52 GMT

I came across this yesterday.

https://www.iphoneincanada.ca/2024/04/19/public-mobile-lure-back-ex-customers/

After the announcement of the loyalty rewards change, some customers did leave Public Mobile. Apparently, some of those customers that left Public Mobile are now receiving some ‘winback’ offers.

Hilarious! 😆 15 points offered to come back.

Re: Public Mobile Tries to Lure Back Ex-Customers with Sad Offer

hTideGnow — Sat, 20 Apr 2024 18:22:43 GMT

hi @LTD2023 yes, many got the offer

Re: Public Mobile Tries to Lure Back Ex-Customers with Sad Offer

Luddite — Mon, 22 Apr 2024 15:21:07 GMT

@LTD2023 wrote:
I came across this yesterday.
https://www.iphoneincanada.ca/2024/04/19/public-mobile-lure-back-ex-customers/
After the announcement of the loyalty rewards change, some customers did leave Public Mobile. Apparently, some of those customers that left Public Mobile are now receiving some ‘winback’ offers.
Hilarious! 😆 15 points offered to come back.

OMG Telus is converting PM to the Bell/Rogers marketing approach: soak the current customers and give best deals to new customers, then offer a deal to return! Obviously PM needs a few more lessons in structuring a win back offer. 🤪

Looking for a plan

Re: Public Mobile Tries to Lure Back Ex-Customers with Sad Offer

LTD2023 — Sun, 21 Apr 2024 16:57:30 GMT

@Luddite LOL..HaHa..Love that. 😋 Thank you..You made my day!! You are so right!!

Re: Public Mobile Tries to Lure Back Ex-Customers with Sad Offer

anotheran — Sun, 05 May 2024 14:05:50 GMT

Public trying to Control the churn while maximizing arpu