topic Re: Some good news in The Lounge

Some good news

Handy1 — Tue, 09 Apr 2024 19:28:56 GMT

The community manager has now acknowledged the sms / iMessage issues facing new activation . And says they are working on a fix . Might be good of them to make an actual announcement so folks can follow the updates in real time on the progress of the fix .

Re: Some good news

DSMR1 — Tue, 09 Apr 2024 19:51:23 GMT

Thank you for the update. I send a direct message to CS_Agent and was told it's an Apple issue and to contact them 😕

Wish they would provide and eta for a fix as without SMS and iMessage I'll be forced to go back to Rogers. It's been 24 hours since the account was setup and I can't make or receive calls, can't send or receive texts, with PM using Telus' network, you'd think new activations wouldn't cripple their systems.

Re: Some good news

Handy1 — Tue, 09 Apr 2024 19:57:46 GMT

@DSMR1 Yea right as if its a world class leader like Apples issues . Heard a silly regular suggest same thing . But I’m sure your iPhone worked fine before trying join a tier 3 provider . Com on . But at least PM is aware of the issue and working in a resolve . Best of luck you get a fix shortly

Re: Some good news

softech — Wed, 10 Apr 2024 02:23:57 GMT

thanks @Handy1 , treat it as the announcement for now while PM investigates

https://productioncommunity.publicmobile.ca/t5/Get-Support/iMessage-number-not-activating/m-p/1179940#M818382

Add: and the official announcement shortly after

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/m-p/1180060#M68410