topic Re: Assistance in The Lounge

Assistance

RB83 — Tue, 09 Apr 2024 14:49:33 GMT

How many customers would like to see the option of talking to agents on the phone?

Re: Assistance

hTideGnow — Tue, 09 Apr 2024 14:54:57 GMT

PM support is all online. If you need phone support, maybe you need to check with Koodo

What is the current issue you have? you can share it here

but if you want proper PM support,   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Assistance

Yummy — Tue, 09 Apr 2024 14:55:20 GMT

I guess that would be nice considering customers have issues with updating credit cards and continuing service uninterrupted.
And signing up assistance will be very helpful.

I doubt agents would be able to resolve bad USA connection or similar issues

Re: Assistance

Handy1 — Tue, 09 Apr 2024 15:00:43 GMT

@RB83 That’s a great idea , love to see that with all the issues there seems to be here

Re: Assistance

hairbag1 — Tue, 09 Apr 2024 15:01:15 GMT

@RB83

Telus has that option. You'll pay more per plan...but they have it for you if you need it.

Re: Assistance

DennyCrane — Tue, 09 Apr 2024 15:04:43 GMT

I think all of us would, but that's not going to happen. This is a low cost, no frills, basic (tier 3) service with the backing of the Telus network. If you want phone support, you need to move to the Tier 2 (Koodo) or Tier 1 (Telus) levels (and pay more).

Re: Assistance

Sandalwood1 — Tue, 09 Apr 2024 15:05:59 GMT

Lucky, Freedom Mobile, Fizz, PC Mobile all have live operators and better plan deals. Port your line to one of those providers. Problems solved.

Re: Assistance

RB83 — Tue, 09 Apr 2024 15:10:31 GMT

I was a Telus customer, but it cost to much. The biggest problem I have here is trying to get them to understand my questions.