topic Re: New points program in The Lounge

New points program

Christine_761 — Mon, 01 Apr 2024 13:39:34 GMT

Good morning PM,

I have been with your company for sometime now, along with my whole family. When we first signed up I was very happy with your service and the rewards program that you offered. With the new upcoming points program coming up that is going to effect everyone. I don't think its fair that the people that have been with your company for a decent amount of time should be made to be switched to the points program. This program should only be available for new customers only, not your loyal customers that have been with you for a decent amount of time. I'm sure there are other customers that you have that feel the same way that I do. If there is any way that myself and I, who both signed up with PM at the same time be able to stay with the rewards system and not be moved to the points system? As I'm sure you are aware, the points program that you are offering is not as beneficial for us as the current rewards program.

If you could please help me solve this issue, I would really appreciate it as we are loyal customers.

Thanks,

Christine

Re: New points program

hairbag1 — Mon, 01 Apr 2024 13:47:53 GMT

@Christine_761

we're just PM customers like you and in May..we're all going to be on thr reduced benefit plan known as Points instead of Rewards. Sorry to be the bearer of bad news.

Re: New points program

BKNS27 — Mon, 01 Apr 2024 16:00:23 GMT

@Christine_761

Sorry PM is indicating out with the old and in with the new.

It will only take you longer to get your $15 credit by collecting your 15 points.

Re: New points program

DennyCrane — Mon, 01 Apr 2024 17:46:38 GMT

New customers have already been on this program for over 2 years. We were grandfathered, but that gravy train has now come to an end. Nothing we can do about it.

Re: New points program

Christine_761 — Tue, 02 Apr 2024 16:54:01 GMT

How much longer would it take you get to the same credit, a few months as apposes to 1 month? It just seems that we aren't going to get as much points for the amount of money we pay out.

Re: New points program

DennyCrane — Tue, 02 Apr 2024 16:55:43 GMT

@Christine_761 That's the point. Public Mobile decided the old program was costing them too much.

Re: New points program

greenwavemf — Mon, 08 Apr 2024 21:00:49 GMT

Do This - move to Freedom Mobile. Get a 1 year prepaid plan. its a much better deal than PM without the rewards.