topic Re: Moving to public points program in The Lounge

Moving to public points program

kylewsteele — Fri, 15 Mar 2024 23:16:51 GMT

I'm being moved to the public points program after being a long time member of public mobile. I have helped numerous users join the public mobile family, and I am upset that the new public points program will result in an increase in my overall monthly cost for my cell phone.

Re: Moving to public points program

fixin — Fri, 15 Mar 2024 23:20:02 GMT

@kylewsteele - You can file a CCTS complaint BUT before you can do that you will have to contact CS_Agent to see if they can resolve it, if not you can fully file a CCTS complaint here: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

It may tell you to provide the contract, but simply don't because PM doesn't sell contracts.

Please contact CS_Agent first here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Moving to public points program

DevD — Sat, 16 Mar 2024 03:18:37 GMT

I am in same boat. I am over 5 year with public mobile and have 8 CAD reward every month. I think I am going to reduce to 3 CAD in new plan.