topic Re: Making a complaint to CCST in The Lounge

Making a complaint to CCST

NerbasA — Mon, 18 Mar 2024 16:38:26 GMT

For the folks making a CCST complaint regarding the switch to the points system, what were your main points citing this change besides the obvious of losing out on ~$50 a year? Just want to make more people aware of the option to file a complaint and make it worthwhile

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

Re: Making a complaint to CCST

TheSterlinger — Mon, 18 Mar 2024 16:41:40 GMT

I’m not condoning Public Mobile’s behaviour but a company is allowed to make changes to their systems. As a customer you can either endure it or find a different service.

If possible do let me know about the outcome of the complaint.

Re: Making a complaint to CCST

Handy1 — Mon, 18 Mar 2024 16:45:35 GMT

@NerbasA For me it’s this , I was led to believe this was true

Re: Making a complaint to CCST

fixin — Mon, 18 Mar 2024 17:28:30 GMT

@NerbasA - I would love to get some of their money to the CCTS (About $140) but I ain't eligible since I am on the Points System!

Telus CSA's hate when I tell them about Public Mobile and they say that it has a bad network, and I have all of their bargaining backed with actual true statements like "You guys own Public Mobile."

Re: Making a complaint to CCST

hairbag1 — Mon, 18 Mar 2024 17:32:53 GMT

@fixin

Are you surprised...alot of the Telus support workers aren't even in Canada so they don't really know much about what goes on here.

Re: Making a complaint to CCST

fixin — Mon, 18 Mar 2024 17:42:26 GMT

@hairbag1 - Yeah, I wouldn't expect that they know about anything other than what they are told to do. They just assume that if it ain't have something that has Telus it ain't good.

But that was back in 2021 now it is 2024 and they know a bit more about PM nowadays (Like that it is owned by TELUS)

I wasn't surprised that a TELUS agent was going to say that because the Virgin Plus agent screams no when you want a cheaper plan because you are paying $50 for 12GB!

Half of them are part of Telus International.

Re: Making a complaint to CCST

Luddite — Tue, 19 Mar 2024 19:50:51 GMT

@Handy1 For my sister, not honouring the transition points offered in this screenshot really ticked her off. 😫

Re: Making a complaint to CCST

Handy1 — Tue, 19 Mar 2024 19:53:36 GMT

@Luddite Yes that’s another sticking point that just adds insult to injury