topic Re: New Members? in The Lounge

New Members?

Ed404 — Wed, 04 Dec 2019 21:10:54 GMT

Are all these people who commented on the Amazon giftcard giveaway actually customers? Most of them made their account today. I'm not complaining, I just find it odd that they wouldn't have made an account until now.

Re: New Members?

Dtravers — Wed, 04 Dec 2019 21:19:57 GMT

Is it possible to reply to a post if you are not a public Mobile customer?

Re: New Members?

Zeeurbs — Wed, 04 Dec 2019 21:22:24 GMT

Possibly! Seems a little unfair to loyal customers. I've been using Public Mobile's service for about 2 years. I am new to the community due to the offer, I did not know you had to make a separate account. This should be included when you sign up, I thought it was.

Re: New Members?

Ed404 — Wed, 04 Dec 2019 21:42:09 GMT

@Dtravers wrote:
Is it possible to reply to a post if you are not a public Mobile customer?

Yes! You can participant in community without being a customer.

@Zeeurbs wrote:
Possibly! Seems a little unfair to loyal customers. I've been using Public Mobile's service for about 2 years. I am new to the community due to the offer, I did not know you had to make a separate account. This should be included when you sign up, I thought it was.

Could you explain what's unfair?

I agree making a community account should be included, but that just isn't the way it is for some reason.

Good luck with the contest around 600 people have commented

Re: New Members?

dabr — Wed, 04 Dec 2019 21:49:57 GMT

@Ed404 wrote:
Are all these people who commented on the Amazon giftcard giveaway actually customers? Most of them made their account today. I'm not complaining, I just find it odd that they wouldn't have made an account until now.

@Ed404 I think a lot of people don't bother opening a community account until they realize that's the only way to get help for any issues, so if you don't have a problem then not signing up for a community account wouldn't seem necessay. I know it wasn't immediately clear to me when I activated with PM last year that I needed a community account to get help, so I opened a few days later to get some advice.

But looks like winning one of those Amazon gift cards is going to quite a long shot with all these entries, and this is just day one. Oh well:)

Re: New Members?

Ed404 — Wed, 04 Dec 2019 22:01:13 GMT

@dabr wrote:
But looks like winning one of those Amazon gift cards is going to quite a long shot with all these entries, and this is just day one. Oh well:)

I thought the odds of winning were going to be high because the community only has under 100 real active members from what I can tell. These Amazon giftcards dragged in everyone! Anyways, there's another 2 giveaways maybe our chances will be better

Re: New Members?

dabr — Wed, 04 Dec 2019 22:04:06 GMT

@Ed404 wrote:
@dabr wrote:
But looks like winning one of those Amazon gift cards is going to quite a long shot with all these entries, and this is just day one. Oh well:)
I thought the odds of winning were going to be high because the community only has under 100 real active members from what I can tell. These Amazon giftcards dragged in everyone! Anyways, there's another 2 giveaways maybe our chances will be better

We can hope:)

Re: New Members?

victorecho — Thu, 05 Dec 2019 14:05:03 GMT

Exactly this. I've had no issues with PM since i started and never signed up on the community forum. I have never had to purchase add-ons either.

I think it's pretty smart marketing to offer free data and minutes the way they're doing it. Now my brain is primed and i know exactly what to do should i want to purchase more add-ons in the future, and i'm signed up on the forum.

Re: New Members?

computergeek541 — Thu, 05 Dec 2019 21:02:29 GMT

@Ed404 wrote:
@Dtravers wrote:
Is it possible to reply to a post if you are not a public Mobile customer?
Yes! You can participant in community without being a customer.

@Zeeurbs wrote:
Possibly! Seems a little unfair to loyal customers. I've been using Public Mobile's service for about 2 years. I am new to the community due to the offer, I did not know you had to make a separate account. This should be included when you sign up, I thought it was.
Could you explain what's unfair?
I agree making a community account should be included, but that just isn't the way it is for some reason.

Good luck with the contest around 600 people have commented

Sure, some people will activate a Community account, and the contest can encourage more particilpating, and more people talk about Public Mobile.

There is a contest term that states one entry per person. I believe that there's an extremely high chance that some people are entering more than once, which would explain quite a few of the new users.

Re: New Members?

Ed404 — Fri, 06 Dec 2019 00:10:49 GMT

@computergeek541 wrote:
There is a contest term that states one entry per person. I believe that there's an extremely high chance that some people are entering more than once, which would explain quite a few of the new users.

That's what I'm thinking. I doubt they read the part where you have to be an existing customer either.

Re: New Members?

Gzuzgirl — Fri, 06 Dec 2019 00:30:14 GMT

I just figured out how to get into the community today. I didn't know I needed 2 accounts one for phone and one for community. The gift card offer is what prompted me to work at it. I have been a customer since September

Re: New Members?

KellyMarianne — Fri, 06 Dec 2019 23:12:52 GMT

I just made my account today but I because a customer the middle of November.

Re: New Members?

crystaldahlgren — Mon, 09 Dec 2019 17:50:19 GMT

Agreed!! It's not clear at all

@Zeeurbs wrote:
Possibly! Seems a little unfair to loyal customers. I've been using Public Mobile's service for about 2 years. I am new to the community due to the offer, I did not know you had to make a separate account. This should be included when you sign up, I thought it was.