topic Re: OLD REWARD SYSTEM IS BEING AXED in The Lounge

OLD REWARD SYSTEM IS BEING AXED

cbPM51 — Thu, 07 Mar 2024 12:01:09 GMT

March 24:

Saw a notice of OLD REWARD SYSTEM being axed starting march '24.

Members getting individual notices and points for conversion.

Will you stay ?

Re: OLD REWARD SYSTEM IS BEING AXED

Handy1 — Thu, 07 Mar 2024 12:05:50 GMT

@cbPM51 Totally let down I will stay because I have many referrals . So it makes it worth it . But as far as going out of my way to get more I’m done same with community won’t be so active here either . Think we should all take a stand and refuse to help just forward everything to support . Maybe the get swamped with request . And have to work for their $ . Seeing at they can just arbitrarily take away our rewards . Let’s reward them back with making them have to do their job

OLD REWARD SYSTEM ENDS MAY 2024

cbPM51 — Thu, 07 Mar 2024 12:08:55 GMT

Re: OLD REWARD SYSTEM ENDS MAY 2024

Handy1 — Thu, 07 Mar 2024 12:12:26 GMT

@cbPM51 Yep PM is not as great as it used to be . Continues to get worse and worse . This is just the latest example of PM inability to see the errors of their way

Re: OLD REWARD SYSTEM IS BEING AXED

cbPM51 — Thu, 07 Mar 2024 12:13:34 GMT

My experience is that points system can change the rules TOO EASILY and "short change" customers.

Bell and other compsnies (like airlines ) have modified plans. Those changes helped the company...but shicked and disappointed their customers.

Re: OLD REWARD SYSTEM IS BEING AXED

Handy1 — Thu, 07 Mar 2024 12:17:22 GMT

@cbPM51 yup very disappointing indeed . I just hope many find the same or better deal somewhere else and move on so next quarter PM is looking at its balance sheet and saying oh dear what happened . We tried to screw the legacy account holders and they all left now we are making even less money then we intended to steal from our loyal customers . Hymmm what could have gone wrong

Re: OLD REWARD SYSTEM IS BEING AXED

fixin — Thu, 07 Mar 2024 22:32:35 GMT

@cbPM51 - ~~I am going nowhere but, I may put my community help to a pause for a week before May! They probably will be scrambling to find CSA's or other community members to help!~~

I want to defend this Legacy Rewards system because it saves you $$$!

Re: OLD REWARD SYSTEM IS BEING AXED

Bacsi — Thu, 07 Mar 2024 15:04:10 GMT

My previous provider didn't have a points system or any way to lower the monthly bill. All they had were contests to enter, of which most were useless to me personally. So far I haven't found a comparably priced 4G LTE, 4Gig (my phone's not compatible w/5G) plan to compete with PM. Lastly, I can't miss anything I never had to begin with. So, with that all said, I'll be staying for the time being. Customer Support, or the lack thereof, might make me change my mind.

Re: OLD REWARD SYSTEM IS BEING AXED

Luddite — Thu, 07 Mar 2024 16:52:05 GMT

@fixin No departure here either but will convert points to Available funds whenever possible. Points are currently valued at $1/point but could be changed whenever Telus wants to.
Don't disagree with Telus right to cancel the Legacy rewards programme but am appalled they withdrew the conversion award without warning.