topic Re: no promotion for existing clients? in The Lounge

no promotion for existing clients?

Saravann — Mon, 01 Jan 2024 23:28:33 GMT

Hello,

I've noticed there are promotion for new clients... How come not existing clients?

Re: no promotion for existing clients?

Handy1 — Mon, 01 Jan 2024 23:28:18 GMT

@Saravann if there a certain plan your looking for ask support they can sometimes help . Helped me today with the 50GB for $34 today

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no promotion for existing clients?

TheSterlinger — Mon, 01 Jan 2024 23:30:52 GMT

Usually all the offers are given to new customers. There are some plans for existing.

Re: no promotion for existing clients?

Saravann — Mon, 01 Jan 2024 23:51:33 GMT

thank you and I'll send an email and see what the outcome will be.

Re: no promotion for existing clients?

XxSimranjeetxX — Tue, 02 Jan 2024 05:16:44 GMT

If I want to switch to 30GB plan for $29/month, then can they really help me (existing customer) switch it on renewal? What should I say to convince them? I don’t they will switch my plan if I say it to them directly. lol

Re: no promotion for existing clients?

Saravann — Tue, 02 Jan 2024 11:31:33 GMT

That is an excellent question - i would like to know that too.

Re: no promotion for existing clients?

Handy1 — Tue, 02 Jan 2024 11:45:30 GMT

@XxSimranjeetxX other existing customers have confirmed getting the 30GB for $29 . As for what plan they were on before that I’m not certain . But I can share that I had two lines changed to the 50GB for $34 that were both on the 40GB for $34 I also have an account that’s scheduled to change to the 40GB for $34 later this month but it’s currently on the 120GB for $120 90 day I could not get that plan changed over to the 50GB for $34 but was instead offered the 75GB for $40 on that line I refused and said I’ll just keep my plan change for the 40GB for $34 and I was told o might not get it in renewal if it’s no longer offered in market . Was taken off guard by that as it’s been my experience that it will be honoured so I felt lil pressured to take it but didn’t and instead stood my ground . Please up date is with good news @Saravann also @Saravann and @XxSimranjeetxX when support helps you make plan change it is immediate one and not on next renewal

Re: no promotion for existing clients?

XxSimranjeetxX — Tue, 02 Jan 2024 11:57:09 GMT

I sent a message to the support specifically mentioning that I want it on renewal. I guess if they even want to change my plan then they will have to wait for my approval message. I will be losing 19 days of my $34 plan if they change it today. I have good number of refer a friend. So, it's not like I am that much desperate to change the plan.

I have a question though. If I ask them to change from $34/month for 40GB data to $34/month for 50GB data, then is it immediate change as well?

Re: no promotion for existing clients?

Handy1 — Tue, 02 Jan 2024 11:58:26 GMT

@XxSimranjeetxX Yes it will be immediate plan change . I wanted to have it changed for next renewal . They advised me that they cannot make changes for future dates then can only make the plan change immediately. So kinda sucked in one way. Cause I had just renewed a week prior so lost 3 weeks on both accounts just to gain extra 10GB . But small price to pay to get the plan .

Re: no promotion for existing clients?

XxSimranjeetxX — Tue, 02 Jan 2024 12:07:07 GMT

My data is usage is less than 1GB/month because I have access to WiFi at both home and work. I wanted to get more data just for the sake of it. But I will reply here what supports say about plan change for $29/month. I would not change my plan if they don't offer it on next renewal or wait like 4 days before my next renewal and see if the $29/month plan is still available at that time. Fingers crossed. 🤞

Re: no promotion for existing clients?

Handy1 — Tue, 02 Jan 2024 12:10:47 GMT

@XxSimranjeetxX that could be smart way to only agree to immediate plan change few days before your renewal. So long as the plan is still one that’s offered. They other thing that I suspect is they will accommodate changing the plans if the plan you want is same price or more then the current plan your on . But I just suspect this . Because I even asked for the line they wouldn’t change to preferred plan 50GB for $34. I said well hey how bout I go Into my account right now make immediate Nolan change to the $15 plan then can you change me immediately to the 50GB for $34 and the answer was still no so it’s really is YMMV

Re: no promotion for existing clients?

computergeek541 — Tue, 02 Jan 2024 12:55:16 GMT

@TheSterlinger wrote:
Usually all the offers are given to new customers. There are some plans for existing.

Unfortuantely, despite the screenshot above, the $45/75GB plan is only for customer who open a new account.

Re: no promotion for existing clients?

computergeek541 — Tue, 02 Jan 2024 12:56:22 GMT

@Saravann wrote:
thank you and I'll send an email and see what the outcome will be.

Unortunatley, Public Mobile does not provide customer service by e-mail. Al responses from customer supprot agents will only come in the form a private message on this website.

Re: no promotion for existing clients?

Saravann — Tue, 02 Jan 2024 14:07:18 GMT

i remember in the past -- it is immediate change.. then again that was long time ago... lol

Re: no promotion for existing clients?

Handy1 — Tue, 02 Jan 2024 14:08:15 GMT

@Saravann And it’s still hasn’t changed then from my understanding and most recent experience

Re: no promotion for existing clients?

XxSimranjeetxX — Tue, 02 Jan 2024 22:09:46 GMT

I got the following reply,

I understand how important it is to hav everything working properly and I'll do my best to help you.

Let me share with you that the plan: $29 30 GB at 4G speed is available only for new activations (People who is creating their Public Mobile account). This plan cannot be offered to existing customers so we cannot help you to complete the changes. In case you want to change your plan you can log in My account and check the available options for you.

We invite you to stay tune and in case the terms and conditions of the promotion change you can complete the changes online or you can wait to see if there is a better deal in the future.

Let me know if you have any further questions!

But I don’t mind though. I will try sending the message again to the customer support when only 4 days left for my renewal to try my luck. 😁

Re: no promotion for existing clients?

Handy1 — Tue, 02 Jan 2024 22:14:49 GMT

@XxSimranjeetxX Curious what plan you on now ? I think they more likely to help if you choosing plan same price or higher . Not the other way around and helping you in to cheaper plan

Re: no promotion for existing clients?

XxSimranjeetxX — Tue, 02 Jan 2024 22:20:53 GMT

Black Friday plan. $34/month for 40GB of data at 5G. As you mentioned before if they can only change the plan once for existing customers, then I would wait for better plan in the future. Because additional 10GB data is not worth for me, who uses less than 1GB data/month. lol

Re: no promotion for existing clients?

Saravann — Tue, 02 Jan 2024 22:24:31 GMT

$34/month for 40GB of data at 5G -- is still good price... but better as 50GB...lol...

Re: no promotion for existing clients?

Saravann — Tue, 02 Jan 2024 23:05:55 GMT

ask the agent whether there any promotion for existing clients. or ask them whether they could give u a certain plan, pick a plan!