topic Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM? in The Lounge

NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

nalorin — Thu, 28 Dec 2023 22:59:09 GMT

Some of the boxing week deals are pretty amazing and I've been sharing the crap out of the deals this holiday season.

But what gives, Public Mobile?! Why can we existing customers NOT select ANY boxing week deals from within their accounts, despite some of them lacking the "only for new activations" flag?

This feels like a betrayal of our loyalty and trust! I was fortunate to have gotten in on one of the great black Friday deals, but I'm sure some were not so fortunate. We ought to be allowed access to at least half of the amazing boxing week sale plans, if not all of them!

To be clear: if these deals were introductory pricing only (i.e. for 3 months), I wouldn't be mad, as it would feel like a strategy to attract new customers. But not allowing existing customers access to ANY boxing week deals is a low blow and only shows that you value new customers over existing ones!

PLEASE FIX THIS!!!

@CS_Agent @CS_Comms

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Handy1 — Thu, 28 Dec 2023 17:00:09 GMT

@nalorin Your can change to any plan that’s not just for new activations look in your account for plans available to you . My work around was to create a new account with new email and get the hot new sizzling plan

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

golfball — Thu, 28 Dec 2023 17:00:31 GMT

I think the missing "new activations only" text was done in error. I wonder what customer service says when asked about it.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Chalupa_Batman — Thu, 28 Dec 2023 17:00:32 GMT

First of all @nalorin You have to know that nobody from PM monitors this forum. Which is a HUGE problem IMO.

You have to realize, yes, these are geared towards new customers. However, there is nothing stopping you from getting one of these plans. You just have to weigh the pros and cons. Losing your number, porting out then porting back in, losing Legacy Rewards if you have them. Public Mobile isn't stopping anyone from getting these new plans.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

hairbag1 — Thu, 28 Dec 2023 17:00:39 GMT

@nalorin

we're getting near to end of the year and I reckon PM is wanting to fatten the ranks...so they offer these great promo plans to new customers only. It makes 4th quarter results look good. Doesn't do anything for existing customers though.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Yummy — Thu, 28 Dec 2023 17:01:33 GMT

Language, language...

Very seldom (read: never) PM has great deal for existing customers. Why, it is beyond me...
Since PM already have you as a customer why bother keeping you as such...

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

hTideGnow — Thu, 28 Dec 2023 17:05:16 GMT

hi @Yummy I don't agree never or very seldom

Pm last couple months sent good deals through sms, and the $29 deal was flash sale for existing for a day.

But as I understand, all carriers are more into new activation. With porting so fast and easy, nothing wrong with just follow the good deals around.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

will13am — Thu, 28 Dec 2023 17:06:27 GMT

@Yummy wrote:
Language, language...
Very seldom (read: never) PM has great deal for existing customers. Why, it is beyond me...
Since PM already have you as a customer why bother keeping you as such...

There is no incentive is earn less from an existing customer, whereas you need a sweet deal to attract the incremental customer. This could create churn among existing customers. If you think it is worth the effort, vote with the wallet.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

hTideGnow — Thu, 28 Dec 2023 17:08:34 GMT

hi @will13am agree to "vote" with the wallet. Not sure why people so upset and so many posts so bitter about it.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

nalorin — Thu, 28 Dec 2023 17:13:09 GMT

There is, though: loyalty and referral discounts. Kind of defeats the purpose of those if one has to throw them away to get a better plan WITH THE SAME COMPANY!

It's virtually always cheaper to keep an existing customer than to attract a new one. As such, it's a good idea, when you offer amazing plans to new customers, to offer competitive plans to existing ones!

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

will13am — Thu, 28 Dec 2023 17:19:15 GMT

@hTideGnow wrote:
hi @will13am agree to "vote" with the wallet. Not sure why people so upset and so many posts so bitter about it.

It seems to be a psychology thing. Customers prefer to attempt price matching over giving business to those offering the deals. This amounts to punishing companies for being competitive.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

nalorin — Thu, 28 Dec 2023 17:19:31 GMT

>There is no incentive is earn less from an existing customer

Not true. Keeping existing customers is just as important, especially since attracting new customers is typically more expensive than keeping existing ones (this is why retention departments at other companies can often offer much better deals to customers who are thinking of leaving).

Playing the merry-go-round game with customers provides no long-term value.

If you lose one customer and gain another, CONGRATULATIONS! you've just spent money to get to the exact same place you were at before (except probably worse, because the new customer is probably paying less than the existing customer was).

You need to take a business class, dude.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Yummy — Thu, 28 Dec 2023 17:45:02 GMT

@hTideGnow wrote:
hi @Yummy I don't agree never or very seldom
Pm last couple months sent good deals through sms, and the $29 deal was flash sale for existing for a day.

In my book, that is NOT a good deal. People could have phone off for whatever reason; could not see or hear SMS notification, etc. etc.
So how would you feel just after paying grocery bill of $300 and leaving the store to hear announcement 'And now for the next 15 min all purchases are 50% off!)?

Unless there is decent time frame (at least few days) I still stand by 'never of very seldom'.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

will13am — Thu, 28 Dec 2023 17:46:09 GMT

@nalorin wrote:
>There is no incentive is earn less from an existing customer
Not true. Keeping existing customers is just as important, especially since attracting new customers is typically more expensive than keeping existing ones (this is why retention departments at other companies can often offer much better deals to customers who are thinking of leaving).
Playing the merry-go-round game with customers provides no long-term value.
If you lose one customer and gain another, CONGRATULATIONS! you've just spent money to get to the exact same place you were at before (except probably worse, because the new customer is probably paying less than the existing customer was).
You need to take a business class, dude.

You have to understand that there is friction involved in leaving a service. Just because a new customer is offered a better deal than existing customers might make me angry but not incentivize a move. I pay $34/40GB, I would love to get 50GB for the same money. I am not going to churn my account for that extra data that might come in handy in very rare situations.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

muffin_top — Thu, 28 Dec 2023 19:24:23 GMT

Do you know when the flash sale for existing happened last time? Wondering if it will happen again.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

hTideGnow — Thu, 28 Dec 2023 19:26:27 GMT

hi @muffin_top don't remember thr exact day, but it was on the Black Friday weekend

No, none of us here can tell you when will it happen next, we are just customers like you

Keep an eye in the Community

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Amped — Thu, 28 Dec 2023 21:26:13 GMT

The $29 flash sale may as well have not even happened, as most customers were unable to log in to select that plan, due to crappy website infrastructure that couldn't handle traffic.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Amped — Thu, 28 Dec 2023 21:32:09 GMT

Yeah Public Mobile has really dropped the ball here! I'm not saying that they necessarily need to offer the same deals as new subscribers, but they could offer some deals for existing subscribers. For example, my father is on the $25 for 1GB 3G plan. The next best plan is $39 for 50GB. Well, let me tell you, he is not going to go for that plan. Why couldn't they offer $28 for 5GB or something? Public mobile would make an existing customer happy, and they would actually make $36/year more off him. Why the jump from 1GB to 50GB? Why can't there be some options in between in the $25-$30 range?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

KM123 — Thu, 28 Dec 2023 21:32:13 GMT

Sadly, this is exposing a lot of ignorance on those 'defending' Public Mobile's new activation only 'strategy'.

Make no mistake - this is a misguided short-term strategy to bump up a year-end subscriber PR / IR metric, push customers off legacy rewards, and nothing more. Negative, negative, negative... which is the opposite of marketing best practice. In the past, we as a society looked down at companies that acted this way...

If they had a genuine long-term marketing strategy, they would have allowed existing customers to get in on the deals as that would have created a bigger and more positive push into the year-end. Hey, customers will say why bother moving when you trust that your current provider will stay competitive. These same existing customers share and tell their friends, neighbours, co-workers about how great/easy it is with Public Mobile (which btw is a great sub-strategy in counteracting Public Mobile's biggest perceived deficiency - lack of phone support).

Also, guess what happens with new activations? They 'magically' become existing customers. So, new customers can be happy now with their exclusive deals, but then soon after you'll be in the same boat and complaining all the same.

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Kristowhy — Thu, 28 Dec 2023 23:14:55 GMT

@Amped wrote:
Yeah Public Mobile has really dropped the ball here! I'm not saying that they necessarily need to offer the same deals as new subscribers, but they could offer some deals for existing subscribers. For example, my father is on the $25 for 1GB 3G plan. The next best plan is $39 for 50GB. Well, let me tell you, he is not going to go for that plan. Why couldn't they offer $28 for 5GB or something? Public mobile would make an existing customer happy, and they would actually make $36/year more off him. Why the jump from 1GB to 50GB? Why can't there be some options in between in the $25-$30 range?

Because PM and the other carriers want subscribers paying in the $35-$45 range....

topic Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM? in The Lounge

*NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: *NO* Boxing Week Deals Showing for Existing Customers?! WTH, PM?

topic Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM? in The Lounge

NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?

Re: NO Boxing Week Deals Showing for Existing Customers?! WTH, PM?