topic Re: Bad experience in The Lounge

Bad experience

Davinder47 — Tue, 26 Dec 2023 20:19:33 GMT

I switched over to the PM over from Bell. It's been a bad experience and I do not recommend using PM. No customer support to reach, and it's been a pain to find answers.

Re: Bad experience

Andy85 — Tue, 26 Dec 2023 20:20:57 GMT

Hi @Davinder47,

What is the current issue you are having? Perhaps we can point you in the right direction?

Re: Bad experience

Phil_Adelphus — Tue, 26 Dec 2023 20:23:56 GMT

@Davinder47 Many questions can be answered here in the community. For those that can't then you can contact customer service agents by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at your community inbox, envelope icon top right or tap your avatar for Messages.

Unfortunately many places in PM's site direct customers to the chatbot/ticket system, which is currently broken making it look like there's no customer service.

Re: Bad experience

anotheran — Wed, 27 Dec 2023 19:32:06 GMT

It's the selling point of public mobile. "lower cost" plans so u don't pay for the frills of the other mvno/carriers. But it's harder to justify when others have been offering similarly priced plans.