topic Re: Koodo VoLTE. in The Lounge

Koodo VoLTE.

Priority — Fri, 21 Jul 2023 18:41:34 GMT

I just got this text message to my Koodo Pre-Paid Number which is on a $15 Plan.

I've never ever recieved such from Public Mobile, and I was just inquiring about VoLTE on Public yesterday when this text message from Koodo came. I guess the smaller carriers have picked it up.

Re: Koodo VoLTE.

hTideGnow — Sat, 22 Jul 2023 13:23:07 GMT

HI @Priority

yeah, Other Telus business like to use PM to promo, like Mobile Klink and that new internet ISP. Just surprise even Koodo doing that on PM customers

Re: Koodo VoLTE.

Kristowhy — Tue, 25 Jul 2023 15:13:36 GMT

@Priority I got a similar text message last week on Koodo prepaid but mine indicated that my phone did not support VoLTE, which was false. What surprised me the most was that Koodo provided a link to VoLTE compatible phones which were for sale by Koodo! 😉 It also subtly provoked action by gently instilling fear that my voice service in Canada or US could be affected without a VoLTE phone....

So, I setup a callback and 30 minutes later I started the process of getting my device working on VoLTE. Two reps and a few phone restarts with new pushed out profiles later and my phone had VoLTE going. TBH, I was shocked at how smoothly the entire support experience ended up being.

@hTideGnow if you re-read the OP's post, they obviously have both Koodo and PM accounts/numbers. This isn't Koodo sending these messages to PM customer lines/numbers.

Re: Koodo VoLTE.

Priority — Tue, 25 Jul 2023 17:41:02 GMT

Yes, that's correct. I got this message to my Koodo Line.

I have one Account with Koodo and 4+ Accounts with Public Mobile.