topic Re: Cancel old plan in The Lounge

Cancel old plan

Kore — Thu, 22 Jun 2023 05:33:15 GMT

I was told public mobile would cancel my old phone plan but if I didn't port my number how will they? I just checked and it's still active. Do I need to contact Bell or public?

Re: Cancel old plan

Leanslow — Thu, 22 Jun 2023 05:38:52 GMT

Try with the public mobile apps I think you can cancel your subscription

Re: Cancel old plan

Hollister — Thu, 22 Jun 2023 05:39:37 GMT

@Kore

If you port your number out of PM to Bell your account here will be closed automatically. If you do not port your number out and you want to close your account call 611 or go into self service and remove autopay. Your account will then automatically close after 90 days from the renewal date.

Re: Cancel old plan

Kore — Thu, 22 Jun 2023 05:41:53 GMT

My new account is pm my old account is Bell. I did not port my number. I want to cancel with Bell. Who cancels me or pm? Again I got a new number, no port

Re: Cancel old plan

Hollister — Thu, 22 Jun 2023 05:42:53 GMT

@Kore

You will have to contact Bell to close your account if you are not porting.

Re: Cancel old plan

dust2dust — Thu, 22 Jun 2023 06:02:24 GMT

In the case of porting, the new provider gets the number and the old provider closes the account. Without porting, the new provider has nothing to do. So it's up to you to do whatever you like with the old provider.

Re: Cancel old plan

computergeek541 — Thu, 22 Jun 2023 06:55:36 GMT

@Leanslow wrote:
Try with the public mobile apps I think you can cancel your subscription

There isn't any option to cancel a plan from the app. While there is an option to disable pre-authorized payments, that wouldn't solve the number porting issue.

Re: Cancel old plan

softech — Thu, 22 Jun 2023 10:49:00 GMT

@Kore wrote:
I was told public mobile would cancel my old phone plan but if I didn't port my number how will they? I just checked and it's still active. Do I need to contact Bell or public?

@Kore you mentioned Bell and Public, are you porting in or porting out of PM?

With any porting , the usual process is that the old account would be closed once Porting is completed. of course, if you didn't port, the account won't be closed

so, are you porting into PM or out of PM? we can further advise what to do in case you have issue

Re: Cancel old plan

Kore — Thu, 22 Jun 2023 23:27:03 GMT

Well I phoned and cancelled but forgot to change my apple.id info first but oh well. Started the process for that too. 🤣 Can you tell I'm awful at adulting sometimes? Haha. Thanks for everyone's help again!