topic Re: E-Mail Addresses. in The Lounge

E-Mail Addresses.

Scribe_05 — Tue, 08 Oct 2019 21:52:47 GMT

All replies I receive from my Community posts come via my GMail account and this is not the same as the E-Mail address in my Public Mobile profile.

Can anyone tell me why this is so and how I can correct it.

Re: E-Mail Addresses.

dabr — Tue, 08 Oct 2019 23:31:58 GMT

@Scribe_05 wrote:
All replies I receive from my Community posts come via my GMail account and this is not the same as the E-Mail address in my Public Mobile profile.

Can anyone tell me why this is so and how I can correct it.

Not sure why that would be so, but you'll need to submit a ticket via SIMon to moderators and ask them for help in changing the email.

Click here to submit a ticket: https://publicmobile.ca.ada.support/chat/ or you can click on ? bubble bottom right of the screen.

Re: E-Mail Addresses.

srlawren — Tue, 08 Oct 2019 23:37:09 GMT

@Scribe_05 wrote:

Can anyone tell me why this is so

@Scribe_05 your Public Mobile account ("self-serve") and Community account are separate things. You could easily have registered using different email addresses for both.

You can't change the email address on your self-serve account without moderator assistance, but if you can change the email address on your community profile yourself. Go here to do so: https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile