topic Re: telus email problem in The Lounge

telus email problem

ron11 — Sun, 26 Feb 2023 23:28:26 GMT

I cannot get telus email to work on my samsung s10

Re: telus email problem

Handy1 — Sun, 26 Feb 2023 23:29:25 GMT

@ron11 To change email you need supports help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: telus email problem

hTideGnow — Sun, 26 Feb 2023 23:31:10 GMT

hi @ron11 are you talking about login to My Account? what is the issue? do not use saved password if you have Telus account as well, the browser will get mixed up

if you are just unable to login, open ticket with CS agent.

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: telus email problem

CountyDownIeUk — Sun, 26 Feb 2023 23:54:44 GMT

This is not a PM problem.

OP should contact Telus for assistance to set up a Telus.net account. And it’s not really up to them to help either.

@ron11

What email client are you using on your phone?

Some do it automatically. And don’t forget Telus email is now gmail.

If it won’t auto set up then try gmail...as all settings and ports are same.....then go back and change any gmail.com to Telus.net. Or google Telus for email settings for imap or pop.

Re: telus email problem

CountyDownIeUk — Sun, 26 Feb 2023 23:57:40 GMT

And if you use the gmail app....it will work there too. Just type in ron11@telus.net.

Re: telus email problem

RCO — Mon, 27 Feb 2023 00:18:29 GMT

OP needs more detail

This could mean many things

Constructively its too ambiguous

Re: telus email problem

CountyDownIeUk — Mon, 27 Feb 2023 00:37:24 GMT

Ok ok....here you go.

https://www.telus.com/en/support/article/set-up-email-android-phone-tablet-google

Re: telus email problem

BKNS27 — Mon, 27 Feb 2023 01:32:40 GMT

@ron11

Did you try connecting to #Telus then try login to your @Telus.net account?