topic Re: Other Carriers may misbill long distance charges in those hours while the transfer is happening in The Lounge

Other Carriers may misbill long distance charges in those hours while the transfer is happening

RCO — Thu, 23 Feb 2023 18:02:09 GMT

fwiw, , and it has probably come up before

Carriers may misbill long distance charges

in those hours while the transfer is happening

Telus was very understanding and credited me .

Other Carriers may not be as helpful

softech — Thu, 23 Feb 2023 23:13:36 GMT

@RCO curious, why would they misbill your long distance charges?

RCO — Fri, 24 Feb 2023 00:50:02 GMT

The day I transferred from Telus to Pubmo I made 2 calls that would and should have been included

in my Telus unlimited Canada

Frankly , I don't know why

I think in the hours during the transfer Telus took away the unlimited

part of the Plan .

I made 2 calls that would have normally been included in Canada Wide

I was quite surprised to get a $15.37 billing from Telus

a month after.

Telus were very good about it

I expect to see the refund credit in the next few days

I did think it was a bit odd/weird glitch of sorts

I hope this explains and will say I am Happy confident

its resolved.

I just put it out there for some of the more adept people here at PubMo

I don't think it was my error

I think it is/was a Glitch

I have mostly found Telus easier to deal with

but I can see that if I was with one of the other carriers

it could be a bigger annoyance

Cheer

additionally I had another unlocked phone that I put the Pubmo Sim in

and kept checking for when it was active.

I made a couple of on the Telus Sim

Like a said Glitch because I was still paying for unlimited Canada Long Distance

even for the 2 calls

softech — Fri, 24 Feb 2023 00:59:38 GMT

@RCO the 2 calls are certainly expensive!!!

Glad it got sorted out 🙂

RCO — Fri, 24 Feb 2023 01:14:31 GMT

Thanks for your interest