topic Re: Another Small Problem/Issue when Transferring from Telus to PubMo in The Lounge

Another Small Problem/Issue when Transferring from Telus to PubMo

RCO — Thu, 23 Feb 2023 19:18:30 GMT

Because Telus mis-billed a small amount of Long Dist5ance the day I transferred

to PubMo ( they(Telus) have said they will reverse the charges in next few days TY!

1 )

I cannot Login to PubMo because my Telus account is still open.

2) I also cannot do a change password for PubMo for now

Mostly , in the moment just putting it out there for

the more adept techies if the issue comes up again in Future

My PM service seems to working fine

I am pretty sure that when Telus finishes the charge reversal ticket

Things will resovle to the Good

I will post an update in a Few Days

---------------------------------

By the way I am hoping at least some of are liking the PubMo

I find PM confusing with pm (personal messages

Cheer

RCO

I am going to wait a few days before making a Ticket

Re: Another Small Problem/Issue when Transferring from Telus to PubMo

Handy1 — Thu, 23 Feb 2023 19:22:36 GMT

@RCO Did you use the same email and password for Telus as public mobile ? This maybe why you having an issue signing in especially if the device has stored email and password .. maybe try again incognito private mode and don’t use stored credentials and type in email and password try again see if that helps … also I do like the PubMo 🙂

Re: Another Small Problem/Issue when Transferring from Telus to PubMo

RCO — Thu, 23 Feb 2023 19:47:31 GMT

I tried

It didnt work InCog

Gave a Bravo for a good quick idea

Cheer

Re: Another Small Problem/Issue when Transferring from Telus to PubMo

RCO — Thu, 23 Feb 2023 19:49:34 GMT

I am just gonna wait a few days

PubMo service is working fine

I think when Telus closes the ticket

is the issue.

Cheer

Re: Another Small Problem/Issue when Transferring from Telus to PubMo

RCO — Thu, 23 Feb 2023 20:14:18 GMT

Winner Winner Chicken Dinner

I am able to sign in

The Main Issue

my own user error LOL

I just Love this PubMo that even a non tek like me

can fumble through

Appreciate your Help it did get me on right track

Cheer

Re: Another Small Problem/Issue when Transferring from Telus to PubMo

Handy1 — Thu, 23 Feb 2023 20:34:47 GMT

@RCO Whoo hoo awesome glad you got it figured out 🙂