topic Re: Puk code in The Lounge

Puk code

Rob19 — Mon, 26 Dec 2022 20:28:35 GMT

This process is such a headache

Re: Puk code

softech — Mon, 26 Dec 2022 20:30:38 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: Puk code

softech — Mon, 26 Dec 2022 20:32:54 GMT

@Rob19 you asked that in our other thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/SIM-card-puk/td-p/923005

I think last time we suggested it was a sim card PUK, did you open ticket with PM Support? They can help you quickly. It is not such a headache, honestly

Re: Puk code

Rob19 — Mon, 26 Dec 2022 20:34:45 GMT

I did I was even emailed a 4 digit code to verify and no response

Re: Puk code

Rob19 — Mon, 26 Dec 2022 20:35:25 GMT

I have iPhone xr

Re: Puk code

softech — Mon, 26 Dec 2022 20:35:36 GMT

@Rob19 message them again today, They have been responding quickly