https://productioncommunity.publicmobile.ca/t5/The-Lounge/Refunds/m-p/899270#M22279 <P>So I changed over 3 lines from Telus to PM.. Took my first call and disconnected 20 times.. reached out to support and did everything they asked.. Still had the same problem...&nbsp;</P><P>My signal strength was doing the Cylon dance.. 1-2-3-4-3-2 repeat..&nbsp;</P><P>&nbsp;</P><P>Makes not sense with a tower about a km away..&nbsp;</P><P>Same on the other 2 lines...</P><P>&nbsp;</P><P>Next morning with no fix in sight I went back to Telus and got reconnected... It cost me a half days pay to do that..<BR />I don't expect refunds for the sims.. But I spent $135 getting the 3 lines connected and $55 to get them reconnected.. I would expect that PM would at least refund the $135 or the prorated amount (less 1 days service)&nbsp;<BR /><BR /><BR />the agent is saying they won't... who can I escalate to... they sold my something that didn't work..</P><P>&nbsp;</P> Fri, 04 Nov 2022 20:06:02 GMT BWS001 2022-11-04T20:06:02Z https://productioncommunity.publicmobile.ca/t5/The-Lounge/Refunds/m-p/899270#M22279 <P>So I changed over 3 lines from Telus to PM.. Took my first call and disconnected 20 times.. reached out to support and did everything they asked.. Still had the same problem...&nbsp;</P><P>My signal strength was doing the Cylon dance.. 1-2-3-4-3-2 repeat..&nbsp;</P><P>&nbsp;</P><P>Makes not sense with a tower about a km away..&nbsp;</P><P>Same on the other 2 lines...</P><P>&nbsp;</P><P>Next morning with no fix in sight I went back to Telus and got reconnected... It cost me a half days pay to do that..<BR />I don't expect refunds for the sims.. But I spent $135 getting the 3 lines connected and $55 to get them reconnected.. I would expect that PM would at least refund the $135 or the prorated amount (less 1 days service)&nbsp;<BR /><BR /><BR />the agent is saying they won't... who can I escalate to... they sold my something that didn't work..</P><P>&nbsp;</P> Fri, 04 Nov 2022 20:06:02 GMT https://productioncommunity.publicmobile.ca/t5/The-Lounge/Refunds/m-p/899270#M22279 BWS001 2022-11-04T20:06:02Z https://productioncommunity.publicmobile.ca/t5/The-Lounge/Refunds/m-p/899321#M22280 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/102599">@BWS001</a>&nbsp; &nbsp;so, you already went back to Telus?&nbsp; &nbsp; Talk to your Telus support instead, they might be able to give you a one time credit since Telus owns PM&nbsp;</P> Fri, 04 Nov 2022 20:16:56 GMT https://productioncommunity.publicmobile.ca/t5/The-Lounge/Refunds/m-p/899321#M22280 softech 2022-11-04T20:16:56Z