topic Re: Termination liability charge in The Lounge

Termination liability charge

gbranscombe — Sat, 16 Jul 2022 11:52:37 GMT

How can telus charge a termination liability charge when I switched from Telus to public mobile which is owned by the same company!

Re: Termination liability charge

MrSpock — Sat, 16 Jul 2022 11:50:04 GMT

@gbranscombeAsk Telus, did you owe for a phone or something?

Re: Termination liability charge

gbranscombe — Sat, 16 Jul 2022 12:02:40 GMT

Yes I owed for a phone and had contract until Nov 2023 , so they decided to charge me $500 ! I will catch up in 3 months with the cost savings but technically they are same company .I will talk with telus today .

Re: Termination liability charge

hTideGnow — Sat, 16 Jul 2022 12:55:18 GMT

Hi @gbranscombe while Telus owns PM , that does not mean you can terminate your contract with Telus and come to PM without any penalty. They are running as 2 different seperate companies.

Just like you are leasing a Lexus, you decide early return it and get a Toyota, doesn't mean you don't need to pay the termination fee for the Lexus you return back early

Re: Termination liability charge

gbranscombe — Sat, 16 Jul 2022 13:35:48 GMT

Agreed.

Re: Termination liability charge

darlicious — Sat, 16 Jul 2022 18:15:31 GMT

@gbranscombe

That's the ECF (early cancellation fee) this is the remaining months of your contract × your device subsidy+tax. If telus broke the terms of your contract then you might have a case for the CCTS and if they find in your favour then you would not have to pay the ECF.

I would imagine your device subsidy was about $28/month×16months=$448+$53.76(tax)=$501.76

Re: Termination liability charge

ShawnC13 — Sat, 16 Jul 2022 16:38:11 GMT

@gbranscombe if you ported out from Telus how are they do get their remaining money for the phone? PM is prepaid and doesn't "finance" any phones. Plus you are under no contract here so this is the only way Telus can get their money for something you got from them.

Re: Termination liability charge

dabr — Sat, 16 Jul 2022 17:34:41 GMT

@hTideGnow Lol...great analogy!

Speaking personally Toyota has been the most reliable car I've had, so maybe not quite Telus vs PM, perhaps... 😉

Re: Termination liability charge

gbranscombe — Sat, 16 Jul 2022 18:24:14 GMT

No .. it was me that broke the contract. My bad. After 3 months it will all be a wash anyway. Thanks for the info.