topic Re: VPN issues in The Lounge

VPN issues

Skilling — Thu, 30 Jun 2022 19:17:49 GMT

Hi; I use a VPN as everyone should.

I can not connect to publicmobile.ca while using the VPN. or http://publicmobile.ca/get-help

I can connect to

https://productioncommunity.publicmobile.ca

https://selfserve.publicmobile.ca/

I know that you probably can not help, but this issue should be brought to someone at public mobile tech dept.

Re: VPN issues

BKNS27 — Thu, 30 Jun 2022 19:17:53 GMT

@Skilling

What VPN app are you using?

If you use an iPhone, I use Cloudflare and it has an option to disable for 15 minutes or an hour or when you enable when you are finished.
I have the same problem on specific sites and I disable for a short time because the anti-malware on this app find it suspicious.

I find Cloudflare doesn’t work as well on Android phones.

Re: VPN issues

Skilling — Thu, 30 Jun 2022 21:05:10 GMT

I use SurfShark

Re: VPN issues

Skilling — Thu, 30 Jun 2022 19:22:02 GMT

Actually this is on a PC not a phone.

Re: VPN issues

Skilling — Thu, 30 Jun 2022 21:04:29 GMT

OK wrong VPN, I use SurfShark

Re: VPN issues

Community_QA — Fri, 01 Jul 2022 02:42:23 GMT

@Skilling try changing the location

Try changing VPN provider, some probably got blacklisted

and which one you are using?

Re: VPN issues

Skilling — Fri, 01 Jul 2022 05:08:33 GMT

Thank you for your comment,

As stated above, I use SurfShark, one of the most highly recommended VPN's out there.

Why would I change VPN's???

It is PublicMobile issue if they have it blacklisted.

Re: VPN issues

Skilling — Fri, 01 Jul 2022 22:07:41 GMT

I have tried numerous fixes.

Changing Protocols seems to work.

UDP, TCP, and Wireguard(on auto) do not work.

IKEv2 and Wireguard(selected, not auto) work.

Very strange!

Re: VPN issues

Korth — Sun, 03 Jul 2022 06:23:21 GMT

@Skilling wrote:
Hi; I use a VPN as everyone should.

I agree that everyone should use a VPN.

I don't agree that everyone should use a VPN all the time. There are instances - like the one you describe - where sites fail or break when accessed through a VPN. The best cure in these instances is to shut the VPN off (for the duration) and access the site normally.

I could understand efforts to secure the Self-Serve servers by blocking connections from VPN exit nodes. I can see no gain from blocking access to servers which run stuff like Get Help FAQs.

But Public Mobile's websites are a mess. A buggy, half-misconfigured kludge, it always seems like Public Mobile is reluctant to adjust anything because they're afraid to break anything which already (mostly) works well enough.