topic How to change username in The Lounge

How to change username

mfarooqc — Mon, 16 May 2022 23:47:24 GMT

I have entered mfarooqc@public.com as a username but it was no email address. How to change it.

How to change username

mfarooqc — Mon, 16 May 2022 23:49:37 GMT

Re: How to change username

hairbag1 — Tue, 17 May 2022 00:04:30 GMT

@mfarooqc wrote:
I have entered mfarooqc@public.com as a username but it was no email address. How to change it.

Let me know if this helps at all...

https://www.publicmobile.ca/en/on/get-help/articles/change-your-community-username-password-and-email-address

Re: How to change username

JK8 — Tue, 17 May 2022 00:07:50 GMT

@mfarooqc

If you are talking about your self service username/email contact a CS Agent to have it changed.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: How to change username

esjliv — Tue, 17 May 2022 00:09:53 GMT

@mfarooqc - are you talking about the your Community (see @hairbag1 post if so), or your Self Serve account?

If Self Serve, I am curious if you ever signed up yet for an account, since, as far as I know that does not look like a valid email address.

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If for some reason, you did sign up for a self serve account and activate a SIM card under that email, then the only way to have it changed is to ask CSA to do it for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: How to change username

hairbag1 — Tue, 17 May 2022 00:15:24 GMT

Yes...I thought OP was inquiring about a Community username / password. Never thought he might mean Self Service account setup.

Re: How to change username

esjliv — Tue, 17 May 2022 00:17:59 GMT

You're probably right @hairbag1 , you never know for sure unless it is spelled out for us. 🙂

Re: How to change username

JL9 — Tue, 17 May 2022 02:12:39 GMT

A CSA, but if it is for your community username, as you can tell from many other ppl - your name doesn't really matter lol so unless you really want to change it badly for whatever reason, leaving it as is won't preclude you from getting the most out of the community