topic Re: Lock screen wifi symbol not showing in The Lounge

Lock screen wifi symbol not showing

John41 — Sun, 27 Mar 2022 21:33:38 GMT

In our household we have 2 iPhones connected to Public Mobile. One phone displays "Public Mobile" and the WiFi symbol (when connected) on the upper left screen next to the cell signal strength symbol. However, the other phone doesn't display the WiFi symbol even when it is obviously connected to WiFi. Instead it shows "LTE" where the WiFi symbol should be.

I've tried disconnecting from and "forgetting" the WiFi, then reconnecting again. When I reconnect, the WiFi symbol briefly appears only to immediately be replaced by "LTE". Is there an explanation/solutions for this?

Re: Lock screen wifi symbol not showing

chainsawcowboy — Sun, 27 Mar 2022 12:32:31 GMT

@John41

What happens if you turn your mobile data off?

Re: Lock screen wifi symbol not showing

John41 — Sun, 27 Mar 2022 12:40:33 GMT

LTE disappears.

Re: Lock screen wifi symbol not showing

Spudster — Sun, 27 Mar 2022 13:04:57 GMT

@John41

Try disabling wifi assist, if it is enabled.

This may be 'taking over' a potentially weak wifi signal.

Also, you didn't mention, but is wifi working even through its not being displayed?

Re: Lock screen wifi symbol not showing

softech — Sun, 27 Mar 2022 13:14:10 GMT

@John41 wrote:
LTE disappears.

@John41 I guess the question ws, when you disable Mobile Data, with Wifi still enabled, are you able to use the Wifi or the phone then cannot connect to internet?

Re: Lock screen wifi symbol not showing

John41 — Sun, 27 Mar 2022 13:18:02 GMT

WiFi Assist isn't enabled.

Yes, wifi is working even though the symbol isn't displayed.

Re: Lock screen wifi symbol not showing

Spudster — Sun, 27 Mar 2022 13:25:19 GMT

@John41

Try the following items:

Ensure you are running the latest software update/version from Apple
Restart your device
Go into your network connections & reset network connections
Completely unplug your Wi-Fi modem / power, leave off for a couple minutes. Then reconnect

Re: Lock screen wifi symbol not showing

John41 — Sun, 27 Mar 2022 13:26:39 GMT

Yes, with mobile data turned off, the phone is still connected to the internet (ie, wifi still works) and I'm able to make phone calls.

Re: Lock screen wifi symbol not showing

softech — Sun, 27 Mar 2022 13:42:05 GMT

@John41 wrote:
Yes, with mobile data turned off, the phone is still connected to the internet (ie, wifi still works) and I'm able to make phone calls.

Both phone have the same iOS version? if you swap the PM SIM with the 2 phones, same issue with the WIF issue on the "faulty" phone?

If that is the case, I think you should try factory reset the phone and see if it resolves the issue

Re: Lock screen wifi symbol not showing

John41 — Sun, 27 Mar 2022 13:33:01 GMT

I can make phone calls even with cellular data turned off.

Re: Lock screen wifi symbol not showing

Spudster — Sun, 27 Mar 2022 13:40:32 GMT

@John41

The more complete options/instructions are below:

Fix 1: Restart your device

Press and hold the Sleep/Wake button until the slider appears.
Now slide to power off
Again, press and hold the Sleep/Wake button until you see an Apple Logo restart it.

Fix 2: Reset your device

Press the Home Button and Sleep Button simultaneously until you see an Apple Logo
You can just ignore the slider and continue to hold a button for 5-15 seconds.

Note: You will not lose any of your data or settings by doing this fix.

Fix 3: Turn ON and OFF Airplane mode

Go to Settings and tap on the Airplane mode.
Now toggle ON and wait for few minutes.
Again toggle OFF it.
Now check the Wi-Fi icon is appears on your iPhone.

Fix 4: Turn Off and then Turn On Wi-Fi

Go to Settings-> Wi-Fi->Forget this Network.
Reboot your device and wait for few seconds.
Again login to your Wi-Fi Network.

Fix 5: Power Cycle your Router

Switch Off and Unplug the power from your router.
Wait for few seconds.
Again plug the power back into the router and check whether your device is connected to the internet

Fix 6: Reset Network Settings

Re: Lock screen wifi symbol not showing

John41 — Sun, 27 Mar 2022 13:40:49 GMT

Aside from the wifi symbol not displaying, the only other hint of a problem occurs with the WeatherCAN app, which regardless of data settings - ie, cellular data on or off - shows a banner at the top of the app screen saying "No internet available". Regardless of that, the app does update properly.

Re: Lock screen wifi symbol not showing

kb_mv — Sun, 27 Mar 2022 13:53:35 GMT

@John41 wrote:
I can make phone calls even with cellular data turned off.

@John41 Cellular data has nothing to do with making or receiving calls. Only MMS and data.

Re: Lock screen wifi symbol not showing

dust2dust — Sun, 27 Mar 2022 14:27:59 GMT

I wonder, turn off wifi, turn off cellular data, turn off bluetooth. Any symbols up top now? Can you call out? Can a call come in?

Turn on airplane mode. Symbols? Calls?

While on, turn on wifi. Symbols? Calls?

Turn off airplane mode, keep wifi on. Symbols? Calls?

Turn off wifi, turn on cellular data. Symbols? Calls?

Do you have volte settings on? Might the phone have vowifi and if so is it set to on?

Lock screen wifi symbol not showing

darlicious — Sun, 03 Apr 2022 09:34:27 GMT

@John41

Which iPhones do you have? Are they the same? Same iOS? Anyways if none of the suggestions have worked so far here is another possibility.....

Make sure you don't have an old VPN configuration that was transferred from you old phone. Eg. you use Nord VPN and the configuration transferred however that app is not yet installed on your new device. General -> VPN & Device Management to delete. Or you could just download that VPN app and set it up again. If you see the VPN toggle button in the first block when you open settings it is probably this.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Lock screen wifi symbol not showing

darlicious — Sun, 03 Apr 2022 11:35:22 GMT

@computergeek541

No wonder I couldn't find this thread after I ran across a possible solution. Why has this been moved to the lounge? Troubleshooting your phone to try and not use your mobile data while on WiFi doesn't deserve to be in get support? The phone's and hardware board was a legitimate board for those seeking help figuring out stuff on their phones....its no longer worthy?

@ShawnC13 @Luddite @Dunkman

Do you all agree with this move? This is getting ridiculous this narrow minded thinking of what is support worthy and what isn't. It's completely messed up the lounge with all these phone topics crowding out our hobbies, sports, foodies, humour threads and memes....you can't even find them anymore they buried so deep because the constantly updated threads that were popular are impossible to find or run across for a new user and we have a bunch non lounge topics crowding out our lounge topics.

I hardly ever come here anymore because I can't even find my own threads to update without throwing on a brown fedora and becoming Indiana Jones in search of my holy grail of threads. Sure the new community revealed by @J_PM as so much better but we all know is so much worse created some of this issue but moving phone related posts by some oracles obsessed with what is bravo worthy of getting support is contributing to making the lounge a true abyss. The lounge really sucks now!!

And YES now I am the only dissenter willing to call out Oracles on their sometimes highly questionable decisions now that you have permanently shut up @Anonymous . No one else is willing to open their mouths to criticize the hallowed nine....should I also be worried that me and my big mouth might suffer the same fate? Or will I get the same response I usually get? Take it up with Jade @J_PM ? Maybe we need a new board....Crap not worthy of getting support?

If this thread had been posted originally in the lounge the OP would be lucky if maybe one or two members ever replied? As it is I didn't reply when I initially read it but the issue stuck in the back of mind until I ran across a possible solution for the OP. Then I couldn't find it...going back farther and farther while thinking it can't be more than 3 or 4 days ago...? Well look at that on the 5th day I ran into in the lounge! Who da thunk it?!!

@J_PM

The Oracle's need some hard and fast rules or guidelines about what should and should not be deemed lounge worthy rather than such an arbitrary means test of their opinion alone. The description of what the lounge is for should be a defining factor in what belongs here......

Just for fun

Want to talk about your interests, hobbies, or anything that’s not related to phone-stuff?

Head over to The Lounge!

The description seems pretty obvious to me?!! I understand splitting threads that go off topic and are too much socializing...I can concede that along with squabbles and other nonsense getting moved to the lounge. It so confusing that new members post even urgent in need of support posts that often languish without any help for hours before a regular member stumbles upon it.

@Mimi33 is perfect example of this and I only hope that pm has ensured she has gotten a dedicated CSA to monitor the giant service glitch occurring in her account for the past 3 months and keep her updated on feedback from the tech team on fixing it. This how confusing the mish mash of everything and the kitchen sink (unless they have all been archived by now?) that has landed in the lounge. Upon entering the lounge it should be obvious that it is not where you get support but that is not the impression you get at all....it looks like the rest of this mess of a new community.

Edit:

For good measure here are some stats about the threads posted or moved in/out of the lounge since the start of new community 3 months ago...

146 threads since January 4th 2022
78 are either phone, mobile industry or community related topics or questions.
26 have been moved out of the lounge into get support.
18 are truly lounge worthy as they are not phone, pm, community or industry related topics
16 have been moved to the lounge deservedly or not but have phone/support titles.
7 are giving or seeking support and should have been moved to get support but have not.
1 has been deemed spam.

Is it any wonder why the lounge just looks like the rest of this community when only 12.5% of the threads in it since the introduction of the new community design have lounge topics and titles?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Lock screen wifi symbol not showing

Mimi33 — Sun, 03 Apr 2022 13:10:24 GMT

@computergeek541

@John41

@dust2dust
This is a very interesting discussion. I just wanted those interested to know why I value the community so very much. On Dec 27th my account started acting up with the system charging me every 7 to 14 days for 30 day renewals and add-ons. Every 5 to 10 days I created tickets. Each time I had to explain the issues. 5-8 back and forth communications were needed to show each agent the amount of the current over charge (between $8 and $33). I did all the work. I contacted PM via a ticket every week to 10 days. I monitored my account. I calculated what was owing to me. I was told in early January my issue was moved to a higher level and that I would hear back once it was fixed. To this day I have heard nothing. Was I supposed to just wait and let these charges continue as it was into hundreds of dollars of overage charges. Only after 11 weeks of this did I contact the community for help. I received more guidance and help from Mayors especially @darlicious in one day than in the whole period. We continue to communicate through private messages so no bravo’s. So many were anxious to help me. I sent pic’s of my account charges etc. to those that wanted to help. People here cared!!!

I realized. It sure helped me feel I was not alone in this battle. It was completely opposite to what the treatment I received by creating tickets. Only in the community was I given direction. Like-ask for someone to be assigned to my account and do the work I was doing. Even after I asked for this I was getting messages that because I did not respond within 24 hours my ticket was closed? I understand what the lounge is supposed to be for but it is only those in the lounge that have helped me.They are great people. Even knowing it was not the correct thing to do, based on this explanation of the use of the lounge can anyone tell me what I should have done.

Re: Lock screen wifi symbol not showing

darlicious — Sun, 03 Apr 2022 13:28:03 GMT

@Mimi33

The only thing different would have been to post your issue in get support as its seen by many more members who may have been able to help. Of course my rant being about that the lounge previous to the new design of the community was mostly non phone related stuff (still supposed to be) and if you dig deep you will find when it was foodies, hockey talk, electric vehicles and other hobbies. A place to socialize and joke around.

You certainly didn't do anything wrong by posting in the lounge. And normally most questions or issues are fairly simple like why doesn't my data work or how do I change my plan so posting in get support gets you a quick solution. Your issue Is a whole other kettle of fish and has to be up there to win weirdest glitch of the year.....which now that I think of it is very similar to the other contender for that prize. Let me hunt that down for you as however the tech team fixed recurring 10 day charge will probably be very similar to how they fix yours! Eureka!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Lock screen wifi symbol not showing

John41 — Sun, 03 Apr 2022 13:53:51 GMT

Thanks ever so much! That does seem to be the solution. Nord VPN was installed on the phone and the problems were resolved as soon as I uninstalled it - ie, the wifi symbol appeared and the banner on the WeatherCan app indicating "No internet connection" disappeared.

I much appreciated the feedback from everyone on this issue. Just to be clear for those interested, the phone was always connected to wifi and the internet. The problem was erroneous notifications.

Thank you, Darlicious and everyone else who responded!

Lock screen wifi symbol not showing

darlicious — Sun, 03 Apr 2022 14:09:30 GMT

@John41

I am happy I managed to find your thread after it got moved to the lounge. I'm glad it worked since your issue was stuck in my brain as a weird one. Woohoo!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.