topic Re: Phone not working. in The Lounge

Phone not working.

Carriage284 — Wed, 29 Dec 2021 05:01:56 GMT

Is it possible to actually talk with a human in this organization? I've spent almost one hour simply trying to find human assistance to discuss the bad connection, and proposed monthly increase.

Re: Phone not working.

BeachNBeer — Wed, 29 Dec 2021 05:05:13 GMT

@Carriage284 Public Mobile Support is all done online.

What issue's are you having? If you can explain in detail maybe we can help you (don't post any personal information as it's a public forum)

To Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Phone not working.

computergeek541 — Wed, 29 Dec 2021 05:12:39 GMT

@Carriage284 wrote:
Is it possible to actually talk with a human in this organization? I've spent almost one hour simply trying to find human assistance to discuss the bad connection, and proposed monthly increase.

There has been no proposed monthly increase announced to customers. Can you share where this informaitn is from?

Re: Phone not working.

softech — Wed, 29 Dec 2021 05:13:16 GMT

@Carriage284 wrote:
Is it possible to actually talk with a human in this organization? I've spent almost one hour simply trying to find human assistance to discuss the bad connection, and proposed monthly increase.

@Carriage284 Do you mind to share what the connection issue was? Was it not connecting well? If that is the case, what brand and model of your phone?

and what was the proposed monthly increase about?

Re: Phone not working.

Carriage284 — Wed, 29 Dec 2021 05:16:12 GMT

It is a regular home phone/land line.

Re: Phone not working.

BeachNBeer — Wed, 29 Dec 2021 05:21:18 GMT

@Carriage284 I don't think you have the right provider if it's a regular phone/landline. Public Mobile is a prepaid cell phone provider (although a ZTE could be used with a sim card to make it a home phone like Koodo does).

What company are you with? Are you sure it's Public Mobile?

Re: Phone not working.

softech — Wed, 29 Dec 2021 05:23:23 GMT

@Carriage284 wrote:
It is a regular home phone/land line.

Home phone? landline? PM has only Mobile service. You have problem with your PM cellular service?

Re: Phone not working.

computergeek541 — Wed, 29 Dec 2021 05:26:45 GMT

@Carriage284 wrote:
It is a regular home phone/land line.

You'll need to contact the company that is providing you service. Public Mobile is a seperate company from your landline provide and cannot assisst you with service issues that you're having there. Public Mobile could possibly offer you an alternative in the form of cellular communication services.