topic Re: Phone number cross confusion in The Lounge

Phone number cross confusion

Anonymous — Thu, 22 Jul 2021 17:32:47 GMT

This place isn't the only place that has this problem. Freedom does too.

Re: Phone number cross confusion

computergeek541 — Thu, 22 Jul 2021 18:45:11 GMT

@Anonymous

This isn't new. It's interestig to see that other carriers have assigned someone's phone number too. I can say from experience that Telus has beem making this same mistake for at least 15 years (they did it to me). I can only conclude the carriers either don't know how to fix this problem or that the cost of implementing the fix is possibly more than handling these situations on a case by case basis.

Re: Phone number cross confusion

Anonymous — Thu, 22 Jul 2021 18:58:50 GMT

@computergeek541 : Yes when I first got here I picked up someone's number from somewhere. It rang and texted to me but the other end was certainly looking for someone else. And I'm not talking old news. There was a caller asking about are you coming in to work today.

Other customers have had variations of things working or not.

Re: Phone number cross confusion

softech — Fri, 23 Jul 2021 02:14:13 GMT

comparing Telus with Freedom is sad.. LoL

honest, I search around .. for Rogers/Fido/Bell/Vrigin, I don't see to find many complains about number cross.. but I can easily find similar posts with Koodo and Telus.. so, Telus has something to work on..

Re: Phone number cross confusion

Anonymous — Fri, 23 Jul 2021 03:14:04 GMT

@softech : Just so it's out there...I have no idea what term is used for this problem. I suppose I could have put a dash after cross.