topic Re: System Maintenance- 4th-5th-6th of July see post in Announcements

System Maintenance- 4th-5th-6th of July see post

Shazia_K — Fri, 30 Jun 2017 13:36:11 GMT

Maintenance schedule:

4th of July: 12:00 am to 07:00 am ET

5th of July: 12:00 am to 07:00 am ET

5-6^th July: 5^th July 11:00 PM to 6^th July 7:00 AM ET

This means that you won't be able to do the following:

Access your Self-Serve account
Activate a new account

Please excuse us for any inconvenience this may cause.

Shazia

Re: System Maintenance- 4th-5th-6th of July see post

mimmo — Fri, 30 Jun 2017 13:38:12 GMT

hopefully fixing some of the errors we encountered during the FM promo

Re: System Maintenance- 4th-5th-6th of July see post

xCameron94x — Fri, 30 Jun 2017 13:39:23 GMT

Thats a lot of maintenance! Hopefully it fixes most of the issues we've been seeing. Appreciate all of the hard work

Re: System Maintenance- 4th-5th-6th of July see post

ShawnC13 — Fri, 30 Jun 2017 13:47:13 GMT

Shazia, thanks for the heads up and hopefully this will look into the large amount of new issues that seem to have come up during this most recent promo.

Re: System Maintenance- 4th-5th-6th of July see post

jet — Fri, 30 Jun 2017 16:22:30 GMT

it's funny they choose to do the maintenance on 4-6 of July when they extend the Freedom competitive response promo to July 6

Re: System Maintenance- 4th-5th-6th of July see post

zhadj030 — Fri, 30 Jun 2017 17:43:52 GMT

I am assuming they will have to extend the promo for a second time. Not just because of all the issues but also because this maintenance falls during the extended promo time.
Anyway thanks as always Shazia for the updates

Re: System Maintenance- 4th-5th-6th of July see post

X-Files — Sat, 01 Jul 2017 01:38:27 GMT

Good to know all things keep coming better, thanks.

Re: System Maintenance- 4th-5th-6th of July see post

lammer03 — Sat, 01 Jul 2017 02:46:06 GMT

Just out of curiousity what does this mean to people are still interested in trying to port over to this promo?

Re: System Maintenance- 4th-5th-6th of July see post

will13am — Sat, 01 Jul 2017 12:23:37 GMT

@lammer03 wrote:
Just out of curiousity what does this mean to people are still interested in trying to port over to this promo?

The impact is negligible. These maintenance outagage are occuring in the night when there is virutally no account activity. Only @Samianauman and mice are stirring at that time of night, lol. I suspect as others have suggested as well that there is likely to be a further extension of the promo. All these activation issues are slowing the migration of people to the promo. As long as they see strong uptake, they will probably keep the promo alive.

Yeah, let's hope all the activation bugs are gone, particularly the insecure content in the secured web pages. Right now, I find the system to be worse than back in 2016. I experienced zero failures back then. That wealth of experience was totally useless in helping my friends with avoiding activation problems this time.

Re: System Maintenance- 4th-5th-6th of July see post

lammer03 — Sat, 01 Jul 2017 13:40:50 GMT

Thank you for your answer, I just wanted to make sure when people ask I would know how to help out the community by giving similar answers and dont want conflicting news to confuse more people, lol.

Re: System Maintenance- 4th-5th-6th of July see post

PriMo — Sat, 01 Jul 2017 14:32:41 GMT

... New plans ?

Re: System Maintenance- 4th-5th-6th of July see post

kav2001c — Sun, 02 Jul 2017 00:23:02 GMT

@jet its not that funny since many people leave things to last minute and now it says despite promo being extended they can not activate?

Re: System Maintenance- 4th-5th-6th of July see post

Nsk143 — Sun, 02 Jul 2017 04:41:31 GMT

Thanks for updating us ahead of time. Because of this early updates I ported over bit earlier and glad I switched.

Re: System Maintenance- 4th-5th-6th of July see post

wetcoaster — Sun, 02 Jul 2017 05:08:26 GMT

@kav2001c wrote:
@jet its not that funny since many people leave things to last minute and now it says despite promo being extended they can not activate?

Nobody said they cannot activate! If you go back to Shazia's inital post it clearly says that activation is not availble for a clearly indicated, limited amount of time during the night / very early morning hours of the days indicated.

Technically there are still 16 hours and 59 minutes left for activation after the end of the last maintenance period (July 6, 07:00) until the end of the promotion (July 6, 23:59).

If I'm eager to jump on a limited promotion I'm not leaving it to the very last second of the extension... but that is obiously my very personal approach to things.

Re: System Maintenance- 4th-5th-6th of July see post

kentnleung — Sun, 02 Jul 2017 07:21:34 GMT

@wetcoaster wrote:
@kav2001c wrote:
@jet its not that funny since many people leave things to last minute and now it says despite promo being extended they can not activate?

Nobody said they cannot activate! If you go back to Shazia's inital post it clearly says that activation is not availble for a clearly indicated, limited amount of time during the night / very early morning hours of the days indicated.
Technically there are still 16 hours and 59 minutes left for activation after the end of the last maintenance period (July 6, 07:00) until the end of the promotion (July 6, 23:59).

If I'm eager to jump on a limited promotion I'm not leaving it to the very last second of the extension... but that is obiously my very personal approach to things.

they should probably make this more prominent in the front page or something as i bet you a lot of potential PM customers wont be knowing this and some will find that they won't be able to port especially if they just ordered their new sims in the past few days and it gets to them early next week.

Re: System Maintenance- 4th-5th-6th of July see post

TheOldVR — Sun, 02 Jul 2017 23:09:50 GMT

Woo hoo - Canada Day gifts!!!

YAY!!!

Re: System Maintenance- 4th-5th-6th of July see post

Acekiller — Tue, 04 Jul 2017 20:36:17 GMT

hope this will clear up some of the bugs

Re: System Maintenance- 4th-5th-6th of July see post

Larryjrclancy — Tue, 04 Jul 2017 22:21:18 GMT

Would this be why I am getting no data just signed up ? I can call and text how can I fix this?

Re: System Maintenance- 4th-5th-6th of July see post

Nsk143 — Tue, 04 Jul 2017 22:22:05 GMT

Maybe you still under porting process are you using iOS or Android.

Re: System Maintenance- 4th-5th-6th of July see post

mixmanmash — Thu, 06 Jul 2017 03:38:13 GMT

I agree. I got caught in this. Just simply lockout the activation citing maintenance.

I now have the "invalid SIM" error.