topic Re: System Maintenance -February 7th & February 9th in Announcements

System Maintenance -February 11th 9:00 PM ET to Sunday, February 12th 07:30 AM ET

Shazia_K — Thu, 09 Feb 2017 18:04:26 GMT

This means that on February 11th 9:00 PM ET to Sunday, February 12th 07:30 AM ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

Please excuse us for any inconvenience this may cause.

Re: System Maintenance -February 7th & February 9th

ShawnC13 — Mon, 06 Feb 2017 14:38:28 GMT

Thanks for the update Shazia always good to see maintenance and updates going on!!

Re: System Maintenance -February 7th & February 9th

zhadj030 — Mon, 06 Feb 2017 14:44:21 GMT

Good to know, thanks Shazia.

Always good that the timing for the maintenance is during the night.

Re: System Maintenance -February 7th & February 9th

dohadotahmed — Mon, 06 Feb 2017 14:48:11 GMT

Thanks @Sazia_K for the update. Hopefully some of the system bugs going to fix.

Re: System Maintenance -February 7th & February 9th

sportymi — Mon, 06 Feb 2017 15:37:29 GMT

so no change to the community page eh...

Re: System Maintenance -February 7th & February 9th

Jonavin — Mon, 06 Feb 2017 18:57:20 GMT

Thanks for the heads up.

Wouldn't it be great if the maintenance add some new features for Family Day / Valentines. I don't mean special plans, but just being able to manage multiple lines would be a good feature to add.

Re: System Maintenance -February 7th & February 9th

stonechucker — Mon, 06 Feb 2017 19:40:45 GMT

Which Family day? BC apparently has Family Day Feb 13th, while Ontario and a couple others I think, have Feb 20th. 🙂

Re: System Maintenance -February 7th & February 9th

Jonavin — Mon, 06 Feb 2017 19:46:41 GMT

Does it matter? They're all in February and within a week of Valentines.

Re: System Maintenance -February 7th & February 9th

jpar — Mon, 06 Feb 2017 21:29:59 GMT

Any new features coming?

Re: System Maintenance -February 7th & February 9th

Sayyid — Mon, 06 Feb 2017 22:44:25 GMT

Trying to activate now and the system is not accepting my SIM Card Number

Re: System Maintenance -February 7th & February 9th

X-Files — Mon, 06 Feb 2017 22:52:22 GMT

Thanks for news, but my AutoPay at same day, wish its all be fine!

AutoPay Next Payment Date: Feb 7, 2017

Re: System Maintenance -February 7th & February 9th

augustine73 — Tue, 07 Feb 2017 02:17:40 GMT

I have an auto pay renewal today that didn't kick in. It says account plan expired.

Please advice what to do as I want to avoid outage during these maintenance days. Thanks.

Re: System Maintenance -February 7th & February 9th

computergeek541 — Tue, 07 Feb 2017 06:11:05 GMT

@augustine73 wrote:
I have an auto pay renewal today that didn't kick in. It says account plan expired.

Please advice what to do as I want to avoid outage during these maintenance days. Thanks.

It does that to everyone. Your plan is not really expired unless your service stops working. All you can do is make sure that your credit card is valid. If it is, the error messages will dissapear on its own later on in the day.

Re: System Maintenance -February 7th & February 9th

augustine73 — Tue, 07 Feb 2017 11:18:34 GMT

Hi guys. Now my plan says its suspended unless I made a payment. Today i checked my credit card and I got charge.

I'm my account. It says suspended and I have 30 days to pay to reactivste. Also it's my first day after renewal and I already use 5 gig of data.

Craziness overload. Haha. Please help.

Re: System Maintenance -February 7th & February 9th

stonechucker — Tue, 07 Feb 2017 13:17:42 GMT

@augustine73 it sounds like everything is fine.

Around 9:00 Eastern time, your account should look normal. You said you have been charged on your credit card (good thing), and you're already at 5 MB of usage (that's good too).

You seem to have service on your device ... so nothing at all to worry about.

Re: System Maintenance -February 7th & February 9th

augustine73 — Tue, 07 Feb 2017 16:49:09 GMT

Thank you. somebody direct message me on twitter that they fixed it. thanks guys.

Re: System Maintenance -February 7th & February 9th

swz5005 — Wed, 08 Feb 2017 02:00:15 GMT

Thanks for the update.

Always good to know in advance.

Re: System Maintenance -February 7th & February 9th

Vickel — Wed, 08 Feb 2017 19:48:20 GMT

Appreciate all the updates you guys provide

Re: System Maintenance -February 7th & February 9th

Clee88 — Wed, 08 Feb 2017 22:23:41 GMT

Appreciate the heads up