topic Re: New year, new Community look! in Announcements

New year, new Community look!

Brooke_C — Wed, 18 Jan 2017 14:21:25 GMT

Hey Community,

We are excited to announce that, as of today, we’ve updated our Community! You’ll notice that all the discussions and posts you’ve had in the past will still be on the Community, but that the way you used to find certain things may be different. Once you become familiar with the changes, we hope that you will be able to find answers to your questions that much faster.

We would like to provide a big shout-out to @WearySky, @CaNuCk07, @TheOldVR, @NDesai, @Watoko, @stonechucker, @awesomeness, @Luddite, @srlawren, @imm1304, @youbme, and @homer for providing their suggestions on how we can improve the Community in our Public Lab. We know that there is still a lot of work to be done, but that this is a step in the right direction. Keep the suggestions coming!

Below are some of the changes you will notice with this update. Please note that these changes only affect the Community.

Our Community is now mobile friendly

If you’ve ever tried to access the Community on your phone before, you will remember how difficult it was to get from one area to the next. Since all the icons were so small, it made it challenging to navigate to the different discussions or respond. Now, you’re experience on your phone will be more like your experience on your computer: easy and care-free.

We’ve increased our search functionalities

We’ve added some new search functionalities so that you can find answers to your questions quicker than ever before. Here are just some examples of how we’ve improved things:

The Knowledge Base-The Knowledge Base articles contain Public Mobile approved answers to your questions, and cover a lot of useful information. Since they are so critical for helping Community members, we’ve decided to move them to the forefront. Now, you’ll see these Knowledge Base articles before scrolling to find the latest topics or new solutions. Additionally, we’ve added filters so you can search by Bravos, date, views and comments.
Public Lab- Now, our ideas in the Public Lab are sorted by their status so it’s easier to see whether an idea has already been suggested by someone else. We’ve also added functionality so that within each status category you can see which ideas have the most Bravos, and which ideas have been posted most recently. To do this, just click on ‘New Ideas’ or ‘Top Ideas’ on the top left hand side of the page and the ideas will automatically be filtered for you.

Sharing information got a lot easier

Last but not least, we’ve made some changes to how you can share information. To make it even easier, we’ve added ‘Share’ and ‘Quote’ features which can be used when you are responding to a thread on the Community.

Sharing- When you find a Public Lab idea or a Knowledge Base article you want to share with your friends, just click the share button at the bottom of the postand you will have the option to share that thread via all sorts of different social channels. These channels include Facebook, Twitter and email, just to name a few.
Quoting- Really like what someone else said? So much so that you couldn’t have said it any better yourself? Well, now you will be able to quote what another Community member has said. We thought this might come in handy when someone posts a question that already has an answer somewhere else on the Community. Rather than re-writing the solution, you can quickly quote the solution that has already been provided. This feature can also be used to respond to specific text in a post. By quoting the question you are answering, you will help decrease confusion by providing context about what you are replying to.

-Public Mobile Community team

Re: New year, new Community look!

ShawnC13 — Wed, 18 Jan 2017 14:27:53 GMT

It will take a bit to get used to that is for sure. Seeing improvements is always nice but right now I feel lost. With the old format even though I was new I was able to navigate it and figure it out pretty quickly. Not sure if this is going to be as easy to figure out

Re: New year, new Community look!

McLaren — Wed, 18 Jan 2017 14:29:38 GMT

Wow big change, will take some time to get use to, but it looks pretty good! A well needed update!

Re: New year, new Community look!

sportymi — Wed, 18 Jan 2017 15:31:47 GMT

wow... so different... is this meant to be easier for mobile phone? coz on desktop there seems to be a lot of blank space

Re: New year, new Community look!

kav2001c — Wed, 18 Jan 2017 15:50:42 GMT

Just one suggestion

Announcements is now the last item on message boards so many (incl myself) missed it

As a result you have a long thread here discussing changes

http://productioncommunity.publicmobile.ca/t5/Discussions/New-Community-Forum-Layout/m-p/131997#U131997

@Brooke_C I would suggest you push announcements up and merge the other thread

Re: New year, new Community look!

zhadj030 — Wed, 18 Jan 2017 16:01:19 GMT

It looks a lot differently.

I am lost, and it will take me definetly a lot of time to get ued to this, and it feels ... empty, the orange color almost disappeared

Re: New year, new Community look!

imm1304 — Wed, 18 Jan 2017 17:42:45 GMT

Hey @kav2001c,

The "Featured Topics" section at the top of the page covers the current anouncements.

The "Announcement" section further down the page is not very useful unless one wants to scroll through old announcements. So I think its location closer to the bottom is fine.

Re: New year, new Community look!

makkahn28 — Wed, 18 Jan 2017 17:52:50 GMT

@Brooke_C, love the new Community look, phenominal and fantastic

Re: New year, new Community look!

makkahn28 — Wed, 18 Jan 2017 17:55:14 GMT

@Brooke_C, I just wanted to inform that the Short Codes List thing is not functioning, is it broken?

Re: New year, new Community look!

ute1978 — Wed, 18 Jan 2017 18:43:35 GMT

Ugh! When I came to the community this morning I thought I clicked to a wrong page.

It is indeed completely different and I will have to explore everything again....

Re: New year, new Community look!

kav2001c — Wed, 18 Jan 2017 19:09:15 GMT

@imm1304 yes *now*

The issue when I posted was since the other thread had more traction *it* was at top of the screen

Current announcements will easilg get bumped off top now

@imm1304 wrote:
Hey @kav2001c,
The "Featured Topics" section at the top of the page covers the current anouncements.
The "Announcement" section further down the page is not very useful unless one wants to scroll through old announcements. So I think its location closer to the bottom is fine.

Re: New year, new Community look!

kav2001c — Wed, 18 Jan 2017 19:15:57 GMT

Oh big bug here @Brooke_C

When viewing private messages it no longer shows thread (eg if reply to a message)

Also when viewing bravos the screen names are listed across the screen (which truncates them all! Most posters it only shows first 2 or 3 letters!)

Now I know who "lud" & "roc" are for instance, but many users will have no clue

http://productioncommunity.publicmobile.ca/t5/kudos/kudosleaderboardpage/category-id/Public_Mobile_Community/timerange/one_month/page/1/tab/authors

My name just shows "k" *sighs*

Re: New year, new Community look!

Brooke_C — Wed, 18 Jan 2017 19:25:09 GMT

Hey everyone,

Happy to hear your feedback! We realize it will take some time to become familiar with the update, and that it will be an iterative process to improve, but are excited to be making it more mobile friendly.

@makkahn28, can you share a screen shot of the short code list error you are experiencing?

@kav2001c, can you also share a screen shot of what you are seeing? When I click on the link you shared, it shows Community member's full name so am unsure why you would only be seeing a shortened name.

Thanks!

Re: New year, new Community look!

ute1978 — Wed, 18 Jan 2017 19:30:47 GMT

I see this. I use Firefox.

Re: New year, new Community look!

kav2001c — Wed, 18 Jan 2017 19:31:55 GMT

@Brooke_C lots of odd glitches in new layouts

Funny it looks ok to you? So much white/blank space on new layouts

Running Win10 with Google Chrome

Here ya go:

Re: New year, new Community look!

kav2001c — Wed, 18 Jan 2017 19:30:21 GMT

@ute1978 yup we same

Re: New year, new Community look!

canucks4life — Wed, 18 Jan 2017 19:30:23 GMT

No more recent signin activity *sniff*

Re: New year, new Community look!

NDesai — Wed, 18 Jan 2017 19:34:26 GMT

It's completely normal to feel uncomfortable when you first see the change. When you get familiar, it will be much better. Those users on redflagdeals might remember when they first introduced new layout 😂

@Brooke_C On mobile site, when you are typing a reply, it keeps giving "An unexpected error has occurred" error in red. I believe it's trying to save the draft but cannot for some reason.

Re: New year, new Community look!

ute1978 — Wed, 18 Jan 2017 19:36:04 GMT

@kav2001cIt is probably a difference in the screen sizes.

Re: New year, new Community look!

kav2001c — Wed, 18 Jan 2017 19:38:18 GMT

@ute1978 yeah but like what are we supposed to run at? 800x600?

I get they want to display better on mobile devices but I would be surprised if anyone has a screen resolution smaller than 1024 even on a phone today

Like a full 50 to 60% of the screen is wasted white space right now

Old boards scaled properly

Brooke knows now so they will fix