topic Re: [NEW]: Log In Faster with Face ID or Fingerprint in Announcements

[NEW]: Log In Faster with Face ID or Fingerprint

Ck_PM — Thu, 16 Oct 2025 15:49:19 GMT

Hello Community,

We have some exciting news for you!

Starting October 16, 2025, you can use Face ID or your fingerprint (biometric authentication) to log in to the Public Mobile app. No more password typing every time you want to check your account.

To use biometric authentication, you'll need to update your Public Mobile app to the latest version from your device's app store.

Here's what this means for you:

Faster login - just use Face ID or your fingerprint and you're in your account instantly.
Your privacy stays protected - All your biometric data remains on your device. We won't collect or store any of your fingerprint or facial recognition information.
Simple setup - We'll ask you if you want to set it up next time you log in, or you can enable it anytime in your account settings. Works with any device that supports Face ID, Touch ID, or fingerprint authentication.
Whether you're checking your usage, managing your account, or making payments - accessing your Public Mobile app just got a lot easier.

Want to get started? Check out our help article for instructions on setting up biometric authentication.

– The Public Mobile Team

Re: [NEW]: Log In Faster with Face ID or Fingerprint

hTideGnow — Thu, 16 Oct 2025 16:01:15 GMT

Thanks @Ck_PM

updated and setup. nice feature

but with Biometric, does that mean less 2FA SMS needed?

Re: [NEW]: Log In Faster with Face ID or Fingerprint

slusagm — Thu, 16 Oct 2025 16:04:42 GMT

I updated the app. Trying to login, but it gave me password error for the first 5 mins. But finally able to login and see that Biometric opt-in prompt

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Burlrob — Thu, 16 Oct 2025 19:36:03 GMT

Set it up on the new 3.0.0 version of the app now get “Login error. Please try again later”

Re: [NEW]: Log In Faster with Face ID or Fingerprint

fixin1 — Fri, 17 Oct 2025 14:58:01 GMT

@hTideGnow - I bet it is. I wish it was a different implementation into it, such as having a Passkey would be more effective / efficient for multiple devices trying to login into 1 account without the need for a password.

Re: [NEW]: Log In Faster with Face ID or Fingerprint

hTideGnow — Fri, 17 Oct 2025 15:19:45 GMT

hi @fixin1

passkey is good, but I don't think any carrier has it.

and Bell login is worst, always 2FA and no trusted device settings either.

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Rachelhere — Sat, 25 Oct 2025 01:30:45 GMT

I love this !

Re: [NEW]: Log In Faster with Face ID or Fingerprint

VH12 — Mon, 27 Oct 2025 01:25:59 GMT

This is way better than typing in my password everytime!

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Mimi64 — Wed, 29 Oct 2025 21:21:09 GMT

Update

Every time I try to log in I get an error message!!! So not so good after all😡 I have so many problems with this app every time I need to sign in!! So annoying.

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Joe1976 — Tue, 04 Nov 2025 12:00:05 GMT

That’s great news!

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Burlrob — Wed, 05 Nov 2025 23:47:51 GMT

Now that it’s been updated twice in fairly quick succession to iOS app version 3.0.2 it seems to be working more smoothly and delivering the sign in security updates as promised.

Re: [NEW]: Log In Faster with Face ID or Fingerprint

LinnaeusK — Sun, 09 Nov 2025 21:19:02 GMT

I really love this update! Thank you, Public Mobile!

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Rajaji — Mon, 17 Nov 2025 01:07:41 GMT

very good option included.

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Vincent_Shaw — Mon, 17 Nov 2025 09:47:29 GMT

Great news! Biometric login will make accessing the app much faster and easier. Love that my privacy is protected too. Can’t wait to try it!

Re: [NEW]: Log In Faster with Face ID or Fingerprint

computergeek541 — Thu, 20 Nov 2025 00:45:38 GMT

Re: [NEW]: Log In Faster with Face ID or Fingerprint

mimosacrt — Mon, 24 Nov 2025 17:10:00 GMT

I have login numerous times to set up Face ID but I never see actual help iPhone 12 should work???

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Nick_N — Sun, 30 Nov 2025 15:51:11 GMT

It is OK. But I do prefer able to use authenticator app after logging in.

Re: [NEW]: Log In Faster with Face ID or Fingerprint

hTideGnow — Sun, 30 Nov 2025 15:54:46 GMT

hi @Nick_N

nice to have, but I don't think any mobile carrier using Authenticator app at this moment

Re: [NEW]: Log In Faster with Face ID or Fingerprint

hTideGnow — Sun, 30 Nov 2025 15:55:12 GMT

hi @mimosacrt yes, it works on iPhone 12, too

try to uinstall and app and reinstall

Re: [NEW]: Log In Faster with Face ID or Fingerprint

Pontain — Sun, 30 Nov 2025 19:29:23 GMT

Would like to have auth app for 2FA because SMS is not deliverable to the basement.