topic Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike in Announcements

Update: SIM Card Delivery Times due to on-going Canada Post Strike

Ck_PM — Thu, 16 Oct 2025 14:03:06 GMT

Hello Community,

Due to Canada Post labour disruptions beginning September 25th, we are currently unable to deliver orders to PO Boxes and Rural Route addresses.

All orders placed prior to September 25th that were not PO Boxes and Rural Route addresses were shipped with courier and should still be expected to arrive. If you have placed an order and it has not arrived after 15 days, please contact a Customer Support Agent. If you placed an order with a PO box or Rural Route address, ensure you have your order number and an alternate shipping address ready.

If you need a SIM card more quickly you can purchase one on Amazon or find one at your nearest store.

For more detailed information on how this may impact your orders, alternative options, and steps to follow if you have an outstanding order, please see our dedicated Help Article.

Thank you for your understanding and patience as we work through these impacts.

- The Public Mobile Team

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

slusagm — Mon, 29 Sep 2025 16:59:39 GMT

thanks @Ck_PM for the arrangement during the strike

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

rockspin — Tue, 30 Sep 2025 00:08:45 GMT

yeah just get one from amazon, if you are not a prime member, you can ask a friend who is to order for you, it will arrive the next day or two.

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

Dunkman — Tue, 30 Sep 2025 14:07:38 GMT

Customers can pick up SIM cards at corporate Koodo and Telus stores. Mobile Klinik stores also sells PM SIM cards. Suggest calling ahead just to make sure that particular store has SIM cards in stock.

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

Chalupa_Batman — Tue, 30 Sep 2025 22:36:59 GMT

To add... @Ck_PM - I appreciate you helping to up the "sales" with Public Mobile, 😉 , however THIS link is also Public Mobile but half price. Which is something that makes no sense. BOTH are the Public Mobile store, BOTH the same SIM card but one is $4.99 and one is $9.99. That should be fixed.

To help others here who do require a SIM card faster, here you go.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

Soniaacost — Wed, 01 Oct 2025 01:50:49 GMT

Hello, if I already pay for the SIM card to be delivered, can I still go pick it up at a store? Or how does it work? Thank you!

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

computergeek541 — Wed, 01 Oct 2025 04:50:14 GMT

@Soniaacost wrote:
Hello, if I already pay for the SIM card to be delivered, can I still go pick it up at a store? Or how does it work? Thank you!

Sorry, but unless there is an issue with the SIM card not being received, all SIM card sales are final. If going to a store, the only option will to be to buy another SIM card.

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

Soniaacost — Wed, 01 Oct 2025 19:51:51 GMT

Yes I haven't received the SIM card I have been waiting for over 15 days now, can I go pick up at store instead?

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

Dunkman — Wed, 01 Oct 2025 21:09:07 GMT

@Soniaacost wrote:
Yes I haven't received the SIM card I have been waiting for over 15 days now, can I go pick up at store instead?

@Soniaacost

Yes, you could go in store to purchase a new physical SIM card. Keep the receipt and often customer service agent will credit your account $10. No guarantees though.

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

computergeek541 — Thu, 02 Oct 2025 02:47:17 GMT

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

MDodson — Fri, 24 Oct 2025 00:11:05 GMT

I recommend you try to find your nearest store and if you are friendly and kindly ask, you might even get a SIM card for free. Happens to me and my wife when we switched from Fido (very poor service) to Public Mobile

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

cellphoneuser1 — Fri, 24 Oct 2025 00:40:30 GMT

@MDodson wrote:
I recommend you try to find your nearest store and if you are friendly and kindly ask, you might even get a SIM card for free. Happens to me and my wife when we switched from Fido (very poor service) to Public Mobile

SIM cards aren't free and the salesperson has no reason to give away the SIM becasue there's no chance of sales commission for Public Mobile. Those going to a store must pay the $10.

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

MDodson — Fri, 31 Oct 2025 12:14:43 GMT

You can get a SIM card at your local Telus Shop. If you tell them that you are affected by the delayed delivery due to the Canada Post strike, you might even get it for free. At least, that's what a neighbor told me recently. Doesn't hurt to try in a friendly manner.

Re: [NEW] Update: SIM Card Delivery Times due to on-going Canada Post Strike

computergeek541 — Fri, 31 Oct 2025 12:16:40 GMT

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

JairoFuentes — Tue, 18 Nov 2025 15:43:01 GMT

I already paid my SIM to public mobile

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

JairoFuentes — Tue, 18 Nov 2025 15:44:19 GMT

Return or credit the SIM money to my account and I'll buy it to Amazon

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

Duquette_leanne — Mon, 24 Nov 2025 23:52:43 GMT

Have things changed with this?

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

Dunkman — Fri, 28 Nov 2025 19:57:52 GMT

@Duquette_leanne wrote:
Have things changed with this?

Not yet. The above post still applies. Public mobile will update when things return back to normal.

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

Nick_N — Sun, 30 Nov 2025 15:52:31 GMT

They are back to service now. But I still prefer picking up at store if possible.

Re: Update: SIM Card Delivery Times due to on-going Canada Post Strike

computergeek541 — Tue, 02 Dec 2025 06:32:00 GMT