topic Re: [NEW] Changes Coming to the Public Points Program in Announcements

[NEW] Changes Coming to the Public Points Program

Ck_PM — Thu, 14 Aug 2025 17:57:53 GMT

Hi Community,

We’re making a few important updates to the Public Points rewards program, starting October 15, 2025.

What's changing

Points-back earning will change from 5% to 2%
Anniversary bonus will move from 10 points to 5 points

What’s not changing

Your existing points balance
Your ability to redeem points the same way
The affordable rates you count on

At Public Mobile, we’re committed to providing you with exceptional value through both low rates and meaningful rewards. It’s what sets up apart from other carriers.

This change helps us continue offering both great prices and great rewards, just in a more sustainable way.

We're also updating our terms and conditions, effective October 15, 2025 for customers who joined Public Mobile before August 14, 2025, to address the applicable notice timeframes about any future changes. You can view those here.

There are no changes to your current points balance, and you can continue redeeming your points as usual.

For full details on Public Points, visit our Help Article here.

Frequently Asked Questions

Will I lose any of my existing points?

No. Your current points balance will stay the same. Only the way you earn points is changing starting October 15, 2025.

Can I still redeem points for bill credits, add-ons, and discounts?

Yes. You can continue using your points just like before, whether it’s for bill credits, add-ons, discounts, or other rewards.

Why is Public Mobile making this change?

These updates help align the program with evolving business needs to provide you with exceptional value through both low rates and meaningful rewards.

When will the changes take effect?

The changes will begin on October 15, 2025. Any points earned before that date will still follow the current structure.

Do I need to take any action?

No action is required. Your points will continue to accumulate automatically under the new structure after October 15, 2025.

Thanks for being part of the Public Mobile community.

- The Public Mobile Team

Re: [NEW] Changes Coming to the Public Points Program

zhadj030 — Thu, 14 Aug 2025 18:03:16 GMT

Why am I not surprised?

Very unfortunate to see PM keeps loosing the almost only benefits that sets it apart.

At this point, I wouldn't be surprised if next year we completely lose the rewards.

Compared to losing benefits, we have yet to see actual features being added like VoWifi

Re: [NEW] Changes Coming to the Public Points Program

Flaterly — Thu, 14 Aug 2025 18:08:08 GMT

Crazy how PM changed over two years. Everything that made me a PM user back in 2018 is now gone.

So getting a dollar rebate will take how many months/years ? Unfortunately, this change is going to make you lose at least a customer.. I've redeemed all of what I have so one month left and bye

Re: [NEW] Changes Coming to the Public Points Program

Sweetz — Thu, 14 Aug 2025 18:08:09 GMT

This is horrible. Why would you make a change when so many actually choose PM over any other carrier. Been here since 2017ish time and perhaps maybe now I might start shopping around as a long term customer/client the perks are really not that appealing anymore.

Very sad day indeed as I have always told anyone who asked to go to PM especially in the rural areas on NL

Re: [NEW] Changes Coming to the Public Points Program

golfball — Thu, 14 Aug 2025 18:13:58 GMT

Bold move doing this the year after shutting down the old rewards system.

Re: [NEW] Changes Coming to the Public Points Program

DogDog — Thu, 14 Aug 2025 18:18:14 GMT

Is it just me or Telus is slowly dismantling PM, piece by piece, pushing current users out and hoping they go to Telus?

These changes happened over a year ago, nothing that was in my original "contact" has not been grandfathered in, terms that change and everything is done on the losing side of the user.

This might now be the final straw for me and Telus can expect to NOT see me as one of their customers on the other side of these changes. In fact, when I joined over 2 years ago, they were competitive, but now no longer.

Re: [NEW] Changes Coming to the Public Points Program

smp999 — Thu, 14 Aug 2025 18:22:04 GMT

What might help with this bad news, maybe PM will open all plans to all existing customers so you might have the option to move to a lower plan.

Otherwise, I am having a difficult time recommending PM, or maybe that is the end game, slowly dissolve PM.

Re: [NEW] Changes Coming to the Public Points Program

polelum — Thu, 14 Aug 2025 18:45:12 GMT

Interesting! The O-N-L-Y reason I am with PM are the reward points. Guess, what will I do now... 😀

Re: [NEW] Changes Coming to the Public Points Program

hTideGnow — Thu, 14 Aug 2025 18:54:51 GMT

hi @Ck_PM

as you probably know, this won't be a popular post. Let's hope we will have better service and cheaper plans with more data in the future

Re: [NEW] Changes Coming to the Public Points Program

porcupine — Thu, 14 Aug 2025 18:56:37 GMT

It's a disgusting way to treat your customers why are you doing this

Re: [NEW] Changes Coming to the Public Points Program

Techfish — Thu, 14 Aug 2025 18:56:44 GMT

This is disappointing but unfortunately not surprising. I only joined recently, but I'll start shopping around again. The rewards are not as rewarding anymore, and from what I can see, they're taking steps in the wrong direction.

Re: [NEW] Changes Coming to the Public Points Program

DogDog — Thu, 14 Aug 2025 19:12:53 GMT

I could care less about more data. I joined years ago for the point system and the much lower cost. How much more data does a person really need. Adding more data for the same price is cheap to do for a company, cost way less for them to do that then lower the billing cost.

Re: [NEW] Changes Coming to the Public Points Program

jor123 — Thu, 14 Aug 2025 19:31:03 GMT

Disappointing to see loyalty rewards continue to degrade.

Re: [NEW] Changes Coming to the Public Points Program

jor123 — Thu, 14 Aug 2025 19:32:11 GMT

Coverage has very much degraded in rural NL as well on the Bell/Telus network.

Re: [NEW] Changes Coming to the Public Points Program

Baruch — Thu, 14 Aug 2025 19:39:22 GMT

I ported out to Freedom Mobile two days ago, so I really could not care less.

When I was with PM, I had no reception on the 1st floor because Telus repurposed the 3G antenna but would not enable either VoWiFi or VoLTE on my Samsung A8, even though the network supports it.

Now, with Freedom, I have both VoWiFi and VoLTE enabled on the same phone and life is good.

So long, friends!

Re: [NEW] Changes Coming to the Public Points Program

micagagne — Thu, 14 Aug 2025 19:41:59 GMT

This is so sad to see, what was making PM great is almost gone now. The reward system was what was making PM different. Now it is like any other low cost cell provider. I'll have to check PC Mobile as you can earn PC points with their plan. One thing for sure is if I change provider, I will NOT go with Koodo/Telus.

Re: [NEW] Changes Coming to the Public Points Program

slusagm — Thu, 14 Aug 2025 19:58:25 GMT

I guess it is a business decision

Nothing much we can do. We are upset, but we still have some rewards here, most others don't have any rewards program like here

Re: [NEW] Changes Coming to the Public Points Program

mitchnet12 — Thu, 14 Aug 2025 20:09:51 GMT

Hopefully the decrease in rewards is also reflected in the next round of promotional offers for all customers. I only suggest this because not long after tenured customers were "transitioned" to the points system in May 2024, with their montly discounts stripped, some of the prices were reduced with new subscription options.

Re: [NEW] Changes Coming to the Public Points Program

redbull — Thu, 14 Aug 2025 20:24:26 GMT

Wow, more than halving my rewards AND a gaslighting email? Gee, Thanks Public Mobile.

"Loyalty program" LOLOLOLOL

Re: [NEW] Changes Coming to the Public Points Program

DogDog — Thu, 14 Aug 2025 20:27:20 GMT

Well, it looks like my plan to start looking for a different carrier, which I put on hold about a year ago, is back on track. I might be joining you. What is a certainty is the Rogers will not be seeing my face and money again. Now I'm thinking the same with how Telus is treating us PM users. Eyes open now, will cash out as much of my points first, then I'm gone!