topic Re: [NEW]: Android Activations Temporarily Unavailable in Announcements

[NEW]: Android Activations Temporarily Unavailable

Ck_PM — Fri, 01 Aug 2025 13:07:31 GMT

[Updated as of 8/1/25 9:05 AM EST]

Great news - we wanted to let you know that the technical difficulties with Android activations have now been resolved. You should be able to activate your Public Mobile service on your Android device without any issues.

To activate your service and access full app functionality, you must update to the latest Public Mobile app version (2.4.5). Update through your device's app store if you haven’t already.

Thank you for your patience.

- The Public Mobile Team

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Hello Community,

We are currently experiencing some technical difficulties with activations right now, and we wanted to give you a heads-up.

What’s happening:

Android users: If you’re trying to activate your Public Mobile service on an Android device, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.
iOS users: While iOS activations are working, if you don’t have the latest app version (2.4.5), you could also experience activation challenges.

What you need to do:

Android users: Just hang tight for now. We’ll update this community post the moment everything’s back to normal and Android activations are working smoothly again.
iOS users: Please ensure you have updated to the latest Public Mobile app version (2.4.5) from the App Store to avoid any potential activation issues.

We apologize for the inconvenience and appreciate your patience as we work to resolve this.

Thank you for choosing Public Mobile.

- The Public Mobile Team

Re: [NEW]: Android Activations Temporarily Unavailable

Johnny_L — Thu, 31 Jul 2025 21:10:17 GMT

I'm having PM activation problems on my iPhone. Is it related?

Re: [NEW]: Android Activations Temporarily Unavailable

Johnny_L — Thu, 31 Jul 2025 21:19:41 GMT

For background, I launch the Public Mobile App on my iPhone in order to activate my SIM. Either I'm in an endless loop trying to log in using my eversafe user ID, or, if I press the "Subscribe" button, it simply says "App under maintenance" and I cannot go further. Please advise. Thanks.

Re: [NEW]: Android Activations Temporarily Unavailable

LitlLdy — Thu, 31 Jul 2025 21:29:31 GMT

@Ck_PM ,

Hi, is there any chance that Public Mobile will reconsider things & allow Customers to activate accounts using the Public Mobile website again like we used to be able to do before the app was invented? Having both options would be great. 😊 🙏🏼

Re: [NEW]: Android Activations Temporarily Unavailable

TheKing604 — Thu, 31 Jul 2025 21:32:34 GMT

I’m having issues too on my iPhone.

Re: [NEW]: Android Activations Temporarily Unavailable

JEB142 — Thu, 31 Jul 2025 21:35:10 GMT

It's happening on my IPhone too. Cannot activate a new subscription within the app. It tells me to download the app when I am already in it.

Re: [NEW]: Android Activations Temporarily Unavailable

Gawrey — Thu, 31 Jul 2025 21:37:07 GMT

Thanks.

Trying to have my brother subscribe but he gets the error: Please update the app to 2.4.5 which is not on the PlayStore yet.

Re: [NEW]: Android Activations Temporarily Unavailable

JEB142 — Thu, 31 Jul 2025 21:38:35 GMT

yes. there are a few of us IPhone users with the same issue

Re: [NEW]: Android Activations Temporarily Unavailable

Johnny_L — Thu, 31 Jul 2025 22:22:00 GMT

I’m pleased to report that it appears to be back up and running. I’ve activated my account successfully. Cheers and hope the same for everyone else who were having issues. Thanks Team PM!

Re: [NEW]: Android Activations Temporarily Unavailable

DJ2025 — Fri, 01 Aug 2025 03:12:20 GMT

I'm still getting error on the payment step. It popup an error saying to try later... I started the activation this afternoon then retrying again now and still fails.

Re: [NEW]: Android Activations Temporarily Unavailable

BrittanyOrn — Fri, 01 Aug 2025 07:15:29 GMT

Thanks for the update and transparency, Public Mobile Team. It's helpful to know that the issue with Android activations is already identified and being worked on. I appreciate the heads-up for iOS users as well—updating to the latest app version (2.4.5) should hopefully prevent any unnecessary hiccups. I’ll keep an eye out for further updates here and hope the issue gets resolved quickly. Thanks again for keeping the community informed and for your efforts in resolving the situation.

Re: [NEW]: Android Activations Temporarily Unavailable

MarieGilbert — Fri, 01 Aug 2025 16:07:36 GMT

Android user here. Unable to log in to app. I enter my credentials and it cycles back to the main login page again. Over and over.