topic Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike in Announcements

Important Update: SIM Card Delivery Times due to pending Canada Post Strike

Ck_PM — Tue, 22 Jul 2025 16:06:14 GMT

Hello Community,

Due to pending Canada Post labour disruptions expected on May 22nd, we are currently unable to deliver orders to PO Boxes and Rural Route addresses placed after May 13th.

If you placed an order prior to May 13th and it has not arrived after 15 days, please contact a Customer Support Agent. Ensure you have your order number and an alternate shipping address ready.

If you need a SIM card more quickly you can purchase one on Amazon or find one at your nearest store.

For more detailed information on how this may impact your orders, alternative options, and steps to follow if you have an outstanding order, please see our dedicated Help Article.

Thank you for your understanding and patience as we work through these impacts.

- The Public Mobile Team

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

slusagm — Fri, 09 May 2025 15:21:37 GMT

Thanks for the head up

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

Dunkman — Sat, 10 May 2025 15:51:34 GMT

For customers who want to pick up at a physical locations, it is a good idea to call the store first to make sure the store has Public mobile SIM cards before going.

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

Jojojobz — Mon, 12 May 2025 22:38:38 GMT

Hi I purchased a sim on april 29 and still have not received anything. I need help.

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

Dunkman — Tue, 13 May 2025 13:38:53 GMT

@Jojojobz wrote:
Hi I purchased a sim on april 29 and still have not received anything. I need help.

@Jojojobz

It takes up to 10 business days of physical SIM cards to arrive. If it has not arrived by end of today May 13, you should contact customer service agent.

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

YU-TINGWEI — Thu, 22 May 2025 19:37:36 GMT

But will we get reimbursed for the SIM card we ordered at the time we paid for our subscription?

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

Dunkman — Sun, 25 May 2025 01:24:21 GMT

@YU-TINGWEI wrote:
But will we get reimbursed for the SIM card we ordered at the time we paid for our subscription?

@YU-TINGWEI

Yes, keep the receipt and submit to customer service agent. Usually, CSA will credit your account.

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

MountainMaxMan2 — Fri, 30 May 2025 10:39:39 GMT

Will you send them now? as they never went on strike, i need my sim cards and amazon won't ship theirs either 😞

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

MountainMaxMan2 — Fri, 30 May 2025 10:40:15 GMT

yeah, i went to 2 telus dealers and neither stock public mobile, always trying to push the telus ones

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

Dunkman — Fri, 30 May 2025 14:31:23 GMT

@MountainMaxMan2 wrote:
Will you send them now? as they never went on strike, i need my sim cards and amazon won't ship theirs either 😞

@MountainMaxMan2

Where do you live roughly?

Public mobile is sending SIM cards just not to PO boxes and some rural routes because PM is using different couriers instead of Canada post.

Re: [NEW] Important Update: SIM Card Delivery Times due to pending Canada Post Strike

batman1 — Thu, 26 Jun 2025 22:17:03 GMT

I ordered sim card about 5 days ago and just received it today. ty