topic Re: [Important Update]: Canada Post Strike & SIM Card Deliveries in Announcements

[Important Update]: Canada Post Strike & SIM Card Deliveries

Ck_PM — Mon, 25 Nov 2024 16:32:32 GMT

Hello Community,

We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternative couriers for the duration of the strike. This means that customers are required to sign for their SIM card upon delivery.

For detailed information on how this may impact your orders, alternative delivery options, and how to proceed if you have an outstanding order, please refer to our Help Article for more information.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Handy1 — Mon, 25 Nov 2024 16:38:41 GMT

@Ck_PM Thanks for the update , and clarifying what customers can expect during the postal strike !

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

hTideGnow — Mon, 25 Nov 2024 16:45:10 GMT

HI @Ck_PM

thanks for update. Glad PM has a Plan B

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

DennyCrane — Mon, 25 Nov 2024 17:57:41 GMT

Thanks for the update

Still easier and cheaper to order from Amazon though. No signature on delivery required. Or pickup locally from a Telus or Koodo store.

https://a.co/d/deVEyCA

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

tonisage — Tue, 26 Nov 2024 18:58:35 GMT

Thanks for putting this out

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Alasrula — Wed, 27 Nov 2024 23:37:57 GMT

I have been waiting for my new sim card it was ordered way before Canada post strick. what took u so long to **bleep** it out????

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Handy1 — Wed, 27 Nov 2024 23:48:54 GMT

@Alasrula SIM card can take up to 3 weeks to arrive from public mobile at best of times so with strike could be causing it to be even longer now , but if you need one sooner go pick one up at Telus /Koodo store order one from Amazon $4.99 there right now . And it’s good to have spare SIM card anyways in case yours gets lost or damaged or to give to family or friend to use your refferal code and reward both your accounts . If you decide to just pick one up ask support if the willing to reimburse you for it it’s been more then 10 business days so you don’t have to wait for new one to be sent out

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

hTideGnow — Wed, 27 Nov 2024 23:49:45 GMT

HI @Alasrula

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Noushin — Thu, 28 Nov 2024 21:17:15 GMT

Wow.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

ToniL — Fri, 29 Nov 2024 18:10:21 GMT

if you have a esim, then you obivously don't need it. You can order from Amazon, i did it for my mom as her phone does not have esim capatibility. I think its only $5 + tax. and as you know amazon uses your own courier.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Phil72 — Sun, 01 Dec 2024 01:51:47 GMT

It's easiest to pick one up at a Telus store.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

xuper — Mon, 02 Dec 2024 22:15:15 GMT

how to track my SIM Card? if i can get it for a long time, how to ask for refund? I do not use public mobile anymore.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

slusagm — Mon, 02 Dec 2024 22:16:41 GMT

you have to ask PM. Since you are not active subscriber, you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Moe001 — Tue, 03 Dec 2024 12:40:05 GMT

I made a purchase online and found out that the sim card deliver is in 10 days.

Can I still go to the store and pickup another sim card and activate with that instead?

Thank you.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Handy1 — Tue, 03 Dec 2024 12:45:47 GMT

@Moe001 Yes you can , go to Telus / Koodo store

Find SIM card Find a store near to you | Public Mobile

it’s good to have spare SIM card in hand anywyas incase you lose or damage yours or to give to family or friend to join PM and use your refferal code and reward both accounts

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Wm2 — Tue, 03 Dec 2024 15:15:12 GMT

I just went to the Telus store and bought one. Didn’t get the sale price but it’s only 5 bucks more.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

AlgheroJohn — Tue, 03 Dec 2024 16:15:48 GMT

What city or community did you buy your sim card in? I'm having a difficult time finding a place that sells Public Mobility sim cards.

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

Handy1 — Tue, 03 Dec 2024 16:18:11 GMT

@AlgheroJohn You can but from corporate Telus / Koodo stores or order one from Amazon only $4.99 there right now

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

xuper — Tue, 03 Dec 2024 16:20:42 GMT

but if i bought SIM card online and I have not got it, can I pick up in store for free ? or if i pay again in store , can i get refund online?

Re: [Important Update]: Canada Post Strike & SIM Card Deliveries

AlgheroJohn — Tue, 03 Dec 2024 16:32:58 GMT

I damaged my sim card so it wouldn't matter where I bought the sim card - Amazon or Telus/Koodo store?