topic Re: [NEW] Launch of Our New Support Videos in Announcements

Launch of Our New Support Videos

Ck_PM — Wed, 06 Aug 2025 20:36:58 GMT

Hello Community,

We're happy to announce the launch of our brand new Support Videos. These videos have been carefully crafted to help provide detailed support and answer some of our most frequently asked questions. They are a fantastic resource for both new and existing customers looking to understand more about their Public Mobile services.

Whether you're looking to activate your subscription, manage your account, or troubleshoot common issues, our Support Videos offer step-by-step guidance in a clear and accessible format. Each video is designed to make your Public Mobile experience as smooth and enjoyable as possible.

You can find these videos embedded within their respective help articles on our website for easy reference. Additionally, they are all available on our YouTube channel in a dedicated playlist which you can access here .

We hope you find these videos helpful and informative. Stay tuned for more videos down the line as we continue to expand our support resources to better serve you.

- The Public Mobile Team

Re: [NEW] Launch of Our New Support Videos

hTideGnow — Wed, 27 Nov 2024 19:58:54 GMT

thanks @Ck_PM

nice!!

Re: [NEW] Launch of Our New Support Videos

Handy1 — Wed, 27 Nov 2024 20:04:03 GMT

@Ck_PM Amazing 🙂 this is going to be super helpful for people like myself that learn best from hands on approach.well done public mobile keep up the good work .

Re: [NEW] Launch of Our New Support Videos

BKNS27 — Wed, 27 Nov 2024 20:09:17 GMT

@Ck_PM

This would be a big help for those who are not technically literacy.

Re: [NEW] Launch of Our New Support Videos

AK32 — Wed, 27 Nov 2024 20:12:06 GMT

nice addition, especially for those frequently asked questions that get repeatedly asked. Hopefully this helps some users who are less tech savvy

Re: [NEW] Launch of Our New Support Videos

kb_mv — Wed, 27 Nov 2024 21:07:08 GMT

@AK32 wrote:
nice addition, especially for those frequently asked questions that get repeatedly asked.

@AK32 I honestly don't think this will help with those questions that are asked over and over and over again. If people won't take the time to look up something basic like how to contact CS (this is included in virtually every single thread), they aren't going to look up youtube videos.

Re: [NEW] Launch of Our New Support Videos

AK32 — Wed, 27 Nov 2024 21:46:06 GMT

true, it may not make a big difference, but at least its something for those who want to troubleshoot on their own to look towards. I know personally id rather take advice directly from Public Mobile vs users trial and error as some things change/update over time and some older forum answers could be outdated..
and hey, we need some forum activity to stay so we can earn points 🙂

Re: [NEW] Launch of Our New Support Videos

fixin1 — Wed, 27 Nov 2024 23:59:56 GMT

@Ck_PM - Yes, they are intuitive and easy to follow with most people using the Public Mobile app!

Re: [NEW] Launch of Our New Support Videos

tonisage — Sat, 30 Nov 2024 05:28:59 GMT

This is awesome as it will easily fix those common issues

Re: [NEW] Launch of Our New Support Videos

Mor1 — Tue, 03 Dec 2024 18:29:30 GMT

A video with step by step instructions when heading to the US would be great. What to do before you enter the US and after you cross the border. Show changes that need to be made on your phone. Provide instructions for those who purchased US roaming add ons, and instructions for those under Can/US plans.

Re: [NEW] Launch of Our New Support Videos

kb_mv — Tue, 03 Dec 2024 21:17:14 GMT

@Mor1 wrote:
A video with step by step instructions when heading to the US would be great. What to do before you enter the US and after you cross the border. Show changes that need to be made on your phone. Provide instructions for those who purchased US roaming add ons, and instructions for those under Can/US plans.

@Mor1 I have used both Can-US plan and US roaming add on and never did I need to do anything before or after to my phone to get it to work. It was seamless. Of course I always have roaming turned on because why not? There are no roaming charges ever at PM. I think a bigger issue to highlight would be the need for a compatible phone before purchasing the add on or plan, kind of like when you do a plan change and they warn you about the ramifications of changing now vs change on renewal.

Re: [NEW] Launch of Our New Support Videos

123mobile — Sun, 08 Dec 2024 19:31:27 GMT

The videos are well done and are a great idea in lieu of telephone customer support. They were a terrific resource just yesterday both for myself and a friend who signed up. They communicate variables in the sign up process (SIM vs eSIM, transfer # during or after activation), and are a great alternative to text-only instructions or a community chat which may only discuss a single aspect of the signup process, for example.

Re: [NEW] Launch of Our New Support Videos

Yummy — Thu, 12 Dec 2024 21:29:02 GMT

This is great but Nobody is going to watch them as it is easier to post a (repetitive) question then spend few minutes to learn something about PM.

Re: [NEW] Launch of Our New Support Videos

Edison16 — Sat, 21 Dec 2024 19:48:01 GMT

Wouldn’t a link to the videos be a good idea? I can’t find them.

Re: [NEW] Launch of Our New Support Videos

tonisage — Sat, 21 Dec 2024 22:48:28 GMT

Here you go

https://youtube.com/playlist?list=PLLwfukjoQzbdvSkWRd1mHAXLfzvGpeoJ9&si=QjA2OqG3shg6wyNC

Re: [NEW] Launch of Our New Support Videos

slusagm — Sat, 21 Dec 2024 22:56:28 GMT

as said on the announcement, here is the link

https://www.youtube.com/playlist?list=PLLwfukjoQzbdvSkWRd1mHAXLfzvGpeoJ9

or if you have any error, post the screenshot here

Re: [NEW] Launch of Our New Support Videos

Jack16 — Tue, 31 Dec 2024 12:58:43 GMT

Ça fait trois fois que je pèse sur accéder ici,les vidéos sont bien là, mais le problème c'est qu'il sont en anglais, donc je pourrai pas en profiter.

Re: [NEW] Launch of Our New Support Videos

V-Rawkin-ya — Wed, 01 Jan 2025 16:26:21 GMT

Je pense que Public avait oublié nous sommes un bilingual nation, non?

Re: [NEW] Launch of Our New Support Videos

Moana22 — Fri, 03 Jan 2025 22:13:50 GMT

That's great thank you!

Re: [NEW] Launch of Our New Support Videos

Steelydawn — Wed, 15 Jan 2025 07:08:57 GMT

I wish that I knew about this when I first joined in Oct. 2024. It's handy information to have. I sent the link to myself