topic Re: Scheduled Maintenance on October 20th in Announcements

Scheduled Maintenance on October 20th

Ck_PM — Fri, 18 Oct 2024 20:18:29 GMT

Hello Community,

We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window:

October 20 | 1:00 AM EST to 10:00 AM EST or October 19 | 10:00 PM PST to 7:00 AM PST

During this time you will be unable to log into:

My Account | Website or App
PublicMobile.ca will still be available to view.
Community
Community will still be available to view only.
Chatbot
You will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.

Once splash pages are down, you will be able to complete your activation or log into your account.

- The Public Mobile Team

Re: Scheduled Maintenance on October 20th

slusagm — Thu, 17 Oct 2024 21:00:50 GMT

thanks for the heads up

Re: Scheduled Maintenance on October 20th

tonisage — Fri, 18 Oct 2024 00:47:16 GMT

Ok thanks

Re: Scheduled Maintenance on October 20th

Ceilidh — Sat, 19 Oct 2024 17:41:53 GMT

cool, you took 2 payments from me, and didn't give me any minutes. You let me pay, but gave me no service, and now I can't do anything about it because the site is "down." I am so sick of public mobile.

Re: Scheduled Maintenance on October 20th

Carter9 — Sun, 20 Oct 2024 10:16:10 GMT

I can’t pay my bill for some reason - says cannot process at this time, try again later. My account is now suspended… not sure if this is related to this maintenance, but this seems like an awful mess

Re: Scheduled Maintenance on October 20th

Nay2 — Sun, 20 Oct 2024 13:55:17 GMT

Suddenly cellular data was removed from my plan. I no longer have a number associated with cellular data. Really sucks.

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 14:21:36 GMT

I signed up just now and keep getting sim card not provisioned. There is no service available in my area. I'm not getting a text code to my new mobile number because it's not active in my phone. Is this a scam? Should I file a chargeback??

Re: Scheduled Maintenance on October 20th

Dougydog1 — Sun, 20 Oct 2024 16:25:34 GMT

I just subscribed, got charged for the new plan, but the account creation failed. it say to submit a ticket. i tried that too and it failed. the service maintenance was supposed to last until 10am EST its already 12:25pm

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 16:27:35 GMT

It seems we are in the same boat, my customer support agent is ignoring me now 😔

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 16:28:54 GMT

Did they also take your payment but then everything after failed??

Re: Scheduled Maintenance on October 20th

Ceilidh — Sun, 20 Oct 2024 16:32:03 GMT

Yup! Took 2 different payments from me, and are refusing to refund me. Gave me a “credit.” I said I don’t want that, I want my money back, and they literally just said no.

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 16:38:29 GMT

You can just chargeback with your credit card if that's the case, I'm in business as well and a chargeback hurts the company a lot, so I can't imagine they'd just let you sit here with no refund, perhaps give it a bit longer. I was told to try again with a new email address, but I'm not sure. This does seem like a good deal and I believe they're having issues due to the maintenance, but I just want phone service in this country ASAP. was yours also eSIM? That seems to be the issue this morning

Re: Scheduled Maintenance on October 20th

Ceilidh — Sun, 20 Oct 2024 16:41:32 GMT

I’ve been dealing with 3-4 different “people,” the latest one was just plain rude and told me to go read the terms of service.

Re: Scheduled Maintenance on October 20th

KASB — Sun, 20 Oct 2024 16:43:22 GMT

My iPhone signal stuck on SOS. Currently connected via hotspot on my husband’s phone

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 16:45:32 GMT

I had a really nice guy flavius I believe he was very kind, based on the amount of messages coming in I'm assuming it's a system issue, we might all just have to wait a few more hours unfortunately, tech can be tricky especially when you need it the most

Re: Scheduled Maintenance on October 20th

Dougydog1 — Sun, 20 Oct 2024 16:50:23 GMT

yup, payment was processed but the following step failed, i used eSIM.

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 16:54:28 GMT

I think it's 100% issue due to the maintenance overnight, unfortunately we're just gonna have to wait while the tech guys try to figure it out. I talked to some really nice guys in another forum earlier and they led me to believe the company is definitely not a scam, hopefully they're right and I'm sure they're putting all their resources into it 🙂

Re: Scheduled Maintenance on October 20th

Dougydog1 — Sun, 20 Oct 2024 16:57:52 GMT

def, not a scam, they are a flanker company of TELUS. just probably as you said something went south with last night maintenance scheduled service. Now into the waiting game.

Re: Scheduled Maintenance on October 20th

Dory99 — Sun, 20 Oct 2024 18:21:08 GMT

When is the service coming online again?!? Wasn’t aware of outage and new activation now stuck - lost service from bell and yours isn’t available (eSIM won’t activate)…

Re: Scheduled Maintenance on October 20th

Thebenbe — Sun, 20 Oct 2024 18:30:14 GMT

We are all in the same boat, customer service seems overwhelmed and working hard at the issue. Hopefully soon. It came at the worst possible time for me as well, it's just not our lucky day today, so just gotta keep on moving! 🙂