topic Re: Scheduled Maintenance on November 10th in Announcements

Scheduled Maintenance on November 10th

Ck_PM — Thu, 07 Nov 2024 18:36:10 GMT

Hello Community,

We wanted to give you an update that Activations, My Account access and ticket submissions will be unavailable during the following maintenance window:

November 10 | 12:00 AM EST to 10:00 AM EST or November 9 | 9:00 PM PST to 7:00 AM PST

During this time you will be unable to log into:

My Account | Website or App
PublicMobile.ca will still be available to view.
Community
Community will still be available to view only.
Chatbot
You will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.

Once splash pages are down, you will be able to complete your activation or log into your account.

- The Public Mobile Team

Re: Scheduled Maintenance on November 10th

Handy1 — Thu, 07 Nov 2024 18:39:24 GMT

@Ck_PM Thanks for the update !

Re: Scheduled Maintenance on November 10th

hTideGnow — Thu, 07 Nov 2024 18:49:51 GMT

hi @Ck_PM

thanks for the heads up

Re: Scheduled Maintenance on November 10th

tonisage — Fri, 08 Nov 2024 18:07:43 GMT

Ok thanks

Re: Scheduled Maintenance on November 10th

KingMace — Sat, 09 Nov 2024 16:03:52 GMT

Is this why I have no reception? Been saying SOS for two days and I am not able too call, text, surf internet?

Re: Scheduled Maintenance on November 10th

Handy1 — Sat, 09 Nov 2024 16:08:32 GMT

@KingMace Check

Outage map in your area:

https://istheservicedowncanada.com/

and can you confirm your account is active and not suspended ? By loggin to check .

if account active and no outage message support to help fix

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Scheduled Maintenance on November 10th

hTideGnow — Sat, 09 Nov 2024 16:24:48 GMT

hi @KingMace check Telus official outage map here

https://www.telus.com/en/nb/outages

did you also check if your account is suspended?

it looks like you need to reach out to support. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Scheduled Maintenance on November 10th

NoseyNick1 — Sun, 10 Nov 2024 18:22:33 GMT

Is this still ongoing?

I can't log into myaccount, and there's still a big warning banner across the top, but it's well gone 10am est / 7am pst? 🤔

Re: Scheduled Maintenance on November 10th

hTideGnow — Sun, 10 Nov 2024 18:56:45 GMT

hi @NoseyNick1

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Scheduled Maintenance on November 10th

Handy1 — Sun, 10 Nov 2024 19:13:22 GMT

@NoseyNick1 Maybe try logging into the PM app instead . If you have used the app try clearing the app cache first or uninstall the app and re install it and try again

Re: Scheduled Maintenance on November 10th

NoseyNick1 — Mon, 11 Nov 2024 03:13:07 GMT

Nope, fresh browser, no caches, no cookies, with or without incognito, https://publicmobile.ca/en/on/ still says:

Our services are getting an upgrade. From 12:00 AM EST to 10:00 AM EST on November 10 (9:00 PM PST November 9th to 7:00 AM PST November 10th) activating a new account, accessing My Account and submitting support tickets will not be available. Click here for more details.

And "here" brings me back here.

I don't use the PM App.

Re: Scheduled Maintenance on November 10th

Ze3 — Mon, 11 Nov 2024 05:54:55 GMT

Looks like it's still down. Can't log into my account.

Oops!

This page is down or unavailable for maintenance. Click below to return to Login Page.

Re: Scheduled Maintenance on November 10th

MarskiGal — Mon, 11 Nov 2024 06:05:02 GMT

Yes, it appears as though the website is still down.

Re: Scheduled Maintenance on November 10th

MarskiGal — Mon, 11 Nov 2024 06:12:11 GMT

Clearing my cache or a private browser doesn't work.

Re: Scheduled Maintenance on November 10th

Justme0505 — Mon, 11 Nov 2024 06:54:20 GMT

I tried incognito and I keep getting forbidden AI in the top left corner. Is there any update on how long the maintenance is going to last?

Re: Scheduled Maintenance on November 10th

computergeek541 — Mon, 11 Nov 2024 07:36:19 GMT

@Justme0505 wrote:
I tried incognito and I keep getting forbidden AI in the top left corner. Is there any update on how long the maintenance is going to last?

The self serve system being down during the middle of the night is a common occurence. There isn't any way to know of an exact time, but usually, it's up and running again before the new business day starts.