topic Re: Scheduled Maintenance on September 15th in Announcements

Scheduled Maintenance on September 15th

A_CX_PM — Fri, 13 Sep 2024 16:12:23 GMT

Hello Community,

We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window:

September 15 | 00:01 AM ET - 10:00 AM ET (9:00 PM PST September 14th to 7:00 AM PST September 15th)

During this time you will be unable to log into:

My Account | Website or App
PublicMobile.ca will still be available to view.
Community
Community will still be available to view only.
Chatbot
You will be unable to submit a ticket through our virtual assistant, but you can still ask questions for help information.

Once splash pages are down, you will be able to complete your activation or log into your account.

The Public Mobile Team

Re: Scheduled Maintenance on September 15th

Glenrocky — Sat, 14 Sep 2024 12:06:08 GMT

I need to purchase a US package …leaving tomorrow Sept 15 and crossing the border by Noon , how do I do this now ??

Re: Scheduled Maintenance on September 15th

petermar99 — Sat, 14 Sep 2024 13:43:45 GMT

I am in the exact same boat. I will do so after 10 am est Sept 15.

You can also do it now, a day ahead. But you will short a day if processing occurs immediately. But it will ensure you have some hours of tech support if it doesn't. I have had it not process using rewards and it took days to solve because of the near useless chat response times.

Re: Scheduled Maintenance on September 15th

computergeek541 — Thu, 19 Sep 2024 01:33:12 GMT

removed spam

Re: Scheduled Maintenance on September 15th

markmitsu — Sun, 29 Sep 2024 18:28:47 GMT

I think the new us/can is better right? It’s about the same rate as can wide