topic Re: [PARTIAL RESOLUTION - FULL FIX IN PROGRESS] Dropped Calls in Announcements

[FIXED] Dropped Calls

Ck_PM — Mon, 08 Jul 2024 16:24:12 GMT

[Update as of 3:00PM ET 19/06/2024]: A solution for this issue was successfully implemented earlier this morning that should have resolved this issue for most customers. We understand some customers are still experiencing issues, and the team is working diligently to diagnose and resolve.

Hello Community,

We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible.

We understand the importance of staying connected and we will make every effort to keep you, the Community, informed of our progress. We thank you for your patience and we appreciate your understanding during this time. Please continue to check this Community post for the latest updates.

- The Public Mobile Team

Re: [NEW] Dropped Calls

Chalupa_Batman — Thu, 13 Jun 2024 20:31:29 GMT

@Ck_PM wrote:
Hello Community,
We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible.
We understand the importance of staying connected and we will make every effort to keep you, the Community, informed of our progress. We thank you for your patience and we appreciate your understanding during this time. Please continue to check this Community post for the latest updates.
- The Public Mobile Team

Hello @Ck_PM

Thank you for the update. You may wish to place this in the Announcement section but also PIN this to the top of this part of the forum as it will be one that will be seen by all upon entry.

Thank you.
Chalupa Batman

Edit: Here is what I mean. And then remove my post then lock it. 🙂

Re: [NEW] Dropped Calls

CharlieWhisky — Thu, 13 Jun 2024 20:56:17 GMT

Merci!

Re: [NEW] Dropped Calls

PBForMe1 — Thu, 13 Jun 2024 23:35:30 GMT

Hallelujah! Thank you for acknowledging the issue... is there any kind of timeline for resolution?

I agree with the other poster this thread should probably be pinned.

Re: [NEW] Dropped Calls

PierrePublic_1 — Thu, 13 Jun 2024 23:42:42 GMT

Great a problem in Dartmouth NS..are we in a mobile 'hole' ? ?

Re: [NEW] Dropped Calls

hTideGnow — Thu, 13 Jun 2024 23:44:30 GMT

hi @PierrePublic_1

affecting people from all across the country, so, not just one or two particular area

Re: [NEW] Dropped Calls

funpig1 — Thu, 13 Jun 2024 23:46:30 GMT

@Ck_PM

Finally, a public acknowledgment from Public Mobile!

Now fix it and compensate everybody who was affected.

If not, people should just file CCTS complaints.

Re: [NEW] Dropped Calls

Sansan — Fri, 14 Jun 2024 00:22:03 GMT

@funpig1

Compensation? It's nice to dream 💭.

Re: [NEW] Dropped Calls

hTideGnow — Fri, 14 Jun 2024 00:23:41 GMT

@Sansan wrote:
@funpig1
Compensation? It's nice to dream 💭.

LoL @Sansan , FP still new and he does not understand PM yet.. LoL

Re: [NEW] Dropped Calls

Sansan — Fri, 14 Jun 2024 00:32:45 GMT

😁

Re: [NEW] Dropped Calls

jor123 — Fri, 14 Jun 2024 00:51:09 GMT

Good to see there's finally official acknowledgment of this issue.

Re: [NEW] Dropped Calls

funpig1 — Fri, 14 Jun 2024 01:26:38 GMT

@Sansan @hTideGnow

In my experience, if you can demonstrate service issues, you should get compensation.

Re: [NEW] Dropped Calls

slusagm — Fri, 14 Jun 2024 02:12:28 GMT

@funpig1

the $10 you got was a compensatoin for the drop calls?

Re: [NEW] Dropped Calls

Sansan — Fri, 14 Jun 2024 02:40:34 GMT

@funpig1 , yes you are correct, we should be credited by a company when they fail to provide a service that we pay for.

I have yet to experience that here unfortunately.

I've been here years now and still being refused by PM two times now after asking to upgrade from my original $15 plan that I've had for years now to a new activations only plan for $19 @ 3GB for 90 days.

But it's all good.

Re: [NEW] Dropped Calls

Rishabh_Saxena — Fri, 14 Jun 2024 02:53:13 GMT

There is still network and call drop issue.

Re: [NEW] Dropped Calls

keegygti — Fri, 14 Jun 2024 04:30:08 GMT

Thank you! I’ve had few dropped calls for the last two weeks.

Re: [NEW] Dropped Calls

Rishabh_Saxena — Fri, 14 Jun 2024 04:32:25 GMT

Yeah service seems to be degrading eventually.

Re: [NEW] Dropped Calls

joseywales — Fri, 14 Jun 2024 06:47:29 GMT

I have had many dropped calls for months......not impressed

Re: [NEW] Dropped Calls

Danjohn2023 — Fri, 14 Jun 2024 12:30:48 GMT

I communicate with my wife multiple times a day, (both are on Public Network) and we often experience disconnections, forcing either of us to redial. Occasionally, I’m on a call, sometimes even on hold for up to 20 minutes, and the call drops very very infuriating. This level of service is unacceptable for something as crucial as telecommunications. If this continues, I will have to escalate the issue to Telus or even CCTS. I urge you to review my call logs to see the frequency of these dropped calls throughout the day. This is getting to much and is an unacceptable level of service which I pay on a month basis for, I'm requesting compensation for this issue and an immediate resolution as acknowledged by Public to this issue.

Re: [NEW] Dropped Calls

Dtack — Fri, 14 Jun 2024 12:43:33 GMT

I have had an ongoing problem with dropped calls since at least January. Had my phone reprovisioned by CS agent, and have done all the things that have been suggested and it keeps happening. Very frustrating, and glad it is finally going to be looked at for resolution. Winnipeg here.