topic Re: [Open Issue] Trouble using iMessage & FaceTime Features in Announcements

[Open Issue] Trouble using iMessage & FaceTime Features

J_PM — Tue, 09 Apr 2024 21:09:48 GMT

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Handy1 — Tue, 09 Apr 2024 21:11:32 GMT

@J_PM Thanks for update !

Re: [Open Issue] Trouble using iMessage & FaceTime Features

fixin1 — Wed, 10 Apr 2024 02:25:37 GMT

Thanks @J_PM ! I am not experiencing this issue but will share it out on the community when someone posts about the issue with iMessage / FaceTime Activation.

Some people had RCS issues from what I've seen a couple days ago - RCS & iMessage / FaceTime issues.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Its_randy15 — Wed, 10 Apr 2024 02:42:02 GMT

I would love to know when this issue will get solved. I just got off the phone with Apple after an hour trying to troubleshoot... however everything looked clear on their end and there were no blocks with my phone number.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

fixin1 — Wed, 10 Apr 2024 02:43:40 GMT

@Its_randy15 - Yes, hopefully they will fix it.

Did you already try Resetting network settings as the announcement suggested? You will lose all saved Bluetooth & Wi-Fi connections.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Its_randy15 — Wed, 10 Apr 2024 02:44:58 GMT

Yup, I have tried that as well with no success.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

fixin1 — Wed, 10 Apr 2024 02:46:28 GMT

@Its_randy15 - Yeah, just wait and see what happens with this issue.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Jo-Anne1 — Wed, 10 Apr 2024 11:24:20 GMT

This did help with my SSM messages but my FaceTime and IMessages still won’t recognize my phone # as is “verifying”. Do you think it is this eSIM? Perhaps you should send physical SIMs to the people with these issues with the eSIMs/ verifying phone # issues/ FaceTime iMessage issues?

Re: [Open Issue] Trouble using iMessage & FaceTime Features

fixin1 — Wed, 10 Apr 2024 12:42:01 GMT

@Jo-Anne1 - It is inside their system - so it will just probably update automatically on your SIM card. When you see that it has been resolved - please reboot your phone and the SIM will find the new carrier profile.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

AnnieS — Wed, 10 Apr 2024 12:57:31 GMT

Any updates?

I reset the network setting on my phone; the CSA refreshed the network setting on my number, but it’s still not working.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Jo-Anne1 — Wed, 10 Apr 2024 12:59:39 GMT

Just wondering if you have an eSIM too? This didn’t work to resolve my issues with FaceTime and iMessages either.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

AnnieS — Wed, 10 Apr 2024 13:00:29 GMT

Yep, I have an eSIM

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Jo-Anne1 — Wed, 10 Apr 2024 13:01:20 GMT

Many restarts and network resets and nothing has resolved my “verifying” phone # / iMessages and FaceTime only showing my email opposed to my phone #

Re: [Open Issue] Trouble using iMessage & FaceTime Features

fixin1 — Wed, 10 Apr 2024 13:03:02 GMT

@Jo-Anne1 - They are currently in a fix of that issue. If network resets don't work - you may just have to wait as their IT (Telus) people are currently in the works of fixing the issue and J_PM will announce the fix here.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Grinch — Wed, 10 Apr 2024 14:32:26 GMT

Is this issue:

For new customers only?

For customers using data? Or Home wifi?

Re: [Open Issue] Trouble using iMessage & FaceTime Features

Jo-Anne1 — Wed, 10 Apr 2024 15:00:54 GMT

My iMessages and FaceTime are now finally recognizing my phone #!! I restarted the phone anfter I noticed this in my settings and all works great now. All of my issues are now resolved!!

Re: [Open Issue] Trouble using iMessage & FaceTime Features

JB_8992 — Wed, 10 Apr 2024 16:25:46 GMT

Hope this is fixed soon, been four days now with no SMS. Reset the network settings on my Pixel phone so many times just waiting for it to be fixed.

Re: [Open Issue] Trouble using iMessage & FaceTime Features

AnnieS — Wed, 10 Apr 2024 16:51:59 GMT

Congrats! Hopefully mine gets resolved soon too!

Re: [Open Issue] Trouble using iMessage & FaceTime Features

fixin1 — Wed, 10 Apr 2024 23:38:34 GMT

@J_PM - Why did it disappear from the announcements section on the community homepage?

Re: [Open Issue] Trouble using iMessage & FaceTime Features

DSMR1 — Thu, 11 Apr 2024 02:38:06 GMT

Seems like a fix is being rolled out. Our iPhone randomly was able to send/receive SMS today, calls were going through and the phone synced with iMessage. Nothing was done on our end, not sure what IT did but appreciate the team's efforts for finding a fix and implementing it. Hopefully others also notice the fix being applied to their accounts.