topic Re: Latest Enhancements to your Public Mobile App Experience! in Announcements

Latest Enhancements to your Public Mobile App Experience!

J_PM — Tue, 12 Mar 2024 13:10:11 GMT

Hey Community,

We are excited to share, our team continues to work hard on improving our app to enhance your experience.

Starting today, there will be a number of enhancements released in the Public Mobile app. This significant improvement not only ensures a smoother and more seamless user experience but also enhances overall app performance. Thanks to all your feedback shared with our Community, and from participants in our recent user testing sessions, it’s played a significant role in shaping our journey.

We understand that while we can't address every single concern instantly, we're committed to gradually making changes that matter most to you. Please continue sharing, and to sign up for future user testing opportunities to contribute feedback directly to the team working on these enhancements. Thank you!

Latest updates

Performance & Esthetics
Navigation Paths
Data Usage Feature

Keep an eye out for more updates in the future as we continue app updates and improvements.

- The Public Mobile Team

Re: Latest Enhancements to your Public Mobile App Experience!

Jattdesi1 — Tue, 12 Mar 2024 13:31:25 GMT

This new App is so much better then the Previous Garbage App

Re: Latest Enhancements to your Public Mobile App Experience!

fixin — Tue, 12 Mar 2024 13:40:01 GMT

Agreed!

Re: Latest Enhancements to your Public Mobile App Experience!

Handy1 — Tue, 12 Mar 2024 14:06:33 GMT

Thanks for the update . Seems to have more options then before . but it appear dark dingy and un welcoming . But certainly more intuitive at least . Maybe try and make it lighter and brighter . Just my .02 cents

Re: Latest Enhancements to your Public Mobile App Experience!

RetiredGuy1 — Tue, 12 Mar 2024 14:41:47 GMT

The app is improved and I appreciate the attention to more details. However, I’ll reserve judgement until more time passes with respect to the Eversafe feature. The sign-in process has been cumbersome as even though I’ve ticked the box to indicate its a trusted device, I’ve still received a text message with a 6-digit code to enter many times unnecessarily. Its as if the system sometimes does not recognize the box was ticked. Why not allow a period of a few days or a week to gain access to my own account after authentication?

Re: Latest Enhancements to your Public Mobile App Experience!

DennyCrane — Tue, 12 Mar 2024 15:03:07 GMT

So far I like it. The data limit and usage on the main page is wrong though. But it seems quicker, and I prefer the look over the tan colour.

Re: Latest Enhancements to your Public Mobile App Experience!

sigdog — Tue, 12 Mar 2024 15:06:35 GMT

I just went through the new interface and the first impression is that it is a definite improvement. Well done.

Re: Latest Enhancements to your Public Mobile App Experience!

Dandu31 — Tue, 12 Mar 2024 15:09:23 GMT

Doesn't matter because I'll be moving to another provider anyway because it'll cost me 10$ more per month

Re: Latest Enhancements to your Public Mobile App Experience!

sigdog — Tue, 12 Mar 2024 15:10:13 GMT

Maybe the light vs dark appearance is a personal preference thing, but I agree with you - I prefer lighter interfaces. Perhaps a future version might have this as a preference in settings.

Re: Latest Enhancements to your Public Mobile App Experience!

LitlLdy — Tue, 12 Mar 2024 15:20:41 GMT

I didn’t know we weren’t using the original thread anymore for updates to the Public Mobile app so I posted the update to the app there yesterday like I have been! “Live Changes and Improvements to the Public Mobile App”

Re: Latest Enhancements to your Public Mobile App Experience!

Patrick_PM — Tue, 12 Mar 2024 16:32:19 GMT

I'm waiting for the app enhancement that allows me to opt-out of the forced migration to the points reward system ... 😉

Re: Latest Enhancements to your Public Mobile App Experience!

Cjacinto — Tue, 12 Mar 2024 16:40:02 GMT

Definitely better than the last version. Seems easier to navigate on first trying it out.

Re: Latest Enhancements to your Public Mobile App Experience!

avishany — Tue, 12 Mar 2024 17:43:38 GMT

Loving the new app☺️

Re: Latest Enhancements to your Public Mobile App Experience!

Ethan_ — Tue, 12 Mar 2024 19:26:55 GMT

The new app design is sleek and well-organized, which I appreciate. However, it would be great if the EverSafe login feature could be improved to remember devices correctly. Currently, it doesn't seem to retain the checkbox selection, which can be frustrating.

Re: Latest Enhancements to your Public Mobile App Experience!

J_PM — Tue, 12 Mar 2024 19:51:49 GMT

The meter functionality is dual. The new meter includes both plan data allotment as well as any active add-ons!

Re: Latest Enhancements to your Public Mobile App Experience!

computergeek541 — Tue, 12 Mar 2024 19:57:52 GMT

@J_PM wrote:
The meter functionality is dual. The new meter includes both plan data allotment as well as any active add-ons!

This isn't a decision that I agree with. Although it's more consistent with the information provided by 611, this wil cause customers to misunderstand the amount of data included per billing cycle.

Re: Latest Enhancements to your Public Mobile App Experience!

LitlLdy — Tue, 12 Mar 2024 20:07:45 GMT

@DennyCrane wrote:
So far I like it. The data limit and usage on the main page is wrong though. But it seems quicker, and I prefer the look over the tan colour.

@DennyCrane , is your usage (under usage breakdown section) there accurate?

Re: Latest Enhancements to your Public Mobile App Experience!

DennyCrane — Tue, 12 Mar 2024 20:17:30 GMT

Yes. This is from yesterday, but it's basically the same variance today. The usage breakdown is the correct usage. I understand the data limit now (it includes the add-on's, although even that's off a bit), but the usage is only correct in the breakdown.

Edit: I'm guessing the usage is including the 1GB of the add-on that was used over a year ago. Very confusing, and not valuable information to display there IMO.

Re: Latest Enhancements to your Public Mobile App Experience!

fixin — Tue, 12 Mar 2024 21:32:10 GMT

My next suggestions: Go accordingly to if you are on Light Mode / Dark Mode

Dark Mode = Blue (New colours)

Light Mode = Light Peach (Old Colours)

You can change it to be according to your

Phone's Current Light / Dark Mode state.
Personal Preference within the app.

It won't change the current experience, other than that the buttons will be lighter.

Just a suggestion.

Re: Latest Enhancements to your Public Mobile App Experience!

EdN — Tue, 12 Mar 2024 21:37:46 GMT

I believe this "improvement" will suck hard like the forced transition to Public Points.